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Old 01-21-2020, 02:59 PM
snugglegirl05 snugglegirl05 is offline
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Join Date: Jun 2008
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Quote:
Quoth notalwaysright View Post
They solved this at my local giant grocery store by just removing the express lines. Well, technically the SCOs are 15 items or less but they try to get people with even more items to go there when the regular lines are backed up. You know, instead of opening another register.
The SCO clerks have to "pull" small orders from the regular lanes when they are full or when the front-end is short handed.

Whomever is in charge of the front end or one of the front end supervisors announces over the store intercom "All self check out clerks please pull small orders".

So when that happens, there are no self checkout out clerks actually manning self checkout since the clerks are walking up to customers waiting in line at the regular lanes and asking them if they want to use self checkout.

Why would management think this a good idea?

Last edited by snugglegirl05; 01-22-2020 at 02:27 AM.
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