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$600 chargeback request?

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  • $600 chargeback request?

    Today was an interesting day. I got very ban-happy.

    Smoking in nonsmoking rooms

    For some reason, people lately have been smoking in our nonsmoking rooms. I had five, five!, nonsmoking rooms that were smoked in. Heavily. That smell isn't coming out anytime soon.

    Unfortunately, my motel doesn't do damage deposits. So I put them all on a ban list, with a note that they had to fork over $200 before we would rent to them again. Ban, ban ban. Boom.

    Stole our sheets

    One room was missing all the sheets, blankets, and towels when they checked out. Banned.

    Chargeback request

    Earlier last month, we had a guest stay with us for 19 days. He paid for the first two weeks on his credit card, which was over $600 dollars. Today, I got an email from Corporate asking to send in his reg card with the signature. Apparently he's challenging the charge on his card.

    Given that we have his siggy on file, and that he was in the room the whole time (he paid cash to extend his stay three different times), I don't think it will bode well for him. I happily faxed the requested documents over.


    .......
    There was also an incident involving a sexy police officer, an escaping dildo, and another swing of the banhammer, but that's a post of it's own.
    Knowledge is knowing that a tomato is a fruit. Wisdom is not putting it in a fruit salad.

  • #2
    Quoth bhskittykatt View Post
    There was also an incident involving a sexy police officer, an escaping dildo, and another swing of the banhammer, but that's a post of it's own.
    And this post is not up because....?

    What is it with all the cliffhangers lately?
    Knowledge is power. Power corrupts. Study hard. Be evil.

    "I never said I wasn't a horrible person."--Me, almost daily

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    • #3
      Quoth Irving Patrick Freleigh View Post
      And this post is not up because....?

      What is it with all the cliffhangers lately?
      I agree with Irv.

      Please post the stories. I love the sound of them.
      "Life is tough. It's even tougher if you're stupid" Redd Foxx as Al Royal - The Royal Family - Pilot Episode - 1991.

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      • #4
        I too would love to hear about the Dildo and Sexy Police Officer.

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        • #5
          I had to walk the dog, sheesh! I'll get around to it!
          Knowledge is knowing that a tomato is a fruit. Wisdom is not putting it in a fruit salad.

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          • #6
            Quoth Irving Patrick Freleigh View Post
            And this post is not up because....?

            What is it with all the cliffhangers lately?
            Seriously!

            You left us hangin', bhskittykat!

            WUMMAAAAAN! *shakes fist*
            PWNADE(TM) - Serve up a glass today! | PWNZER - An act of pwnage so awesome, it's like the victim got hit by a tank.

            There are only Four Horsemen of the Apocalypse because I choose to walk!

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            • #7
              Tis the priviledge, indeed, duty of a lady to leave the gentlemen in suspense. It is good for their nerves, training them for the arduous task of relationships...

              Okay, long enough suspense....

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              • #8
                Chargeback request
                Ah, I would love to see his face when he gets the letter/email saying, "so sad, you signed, you gotta pay."
                Time! Time! Time is what turns kittens into cats.

                Don't teach me a lesson; all I learn is that you are an asshole.

                I wish porn had subtitles.

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                • #9
                  What's with the smoking in non-smoking rooms? I am a smoker and request smoking rooms, but if for some reason I can't have one, I <gasp> DON'T smoke in the room! I go outside, even if it's several flights down.

                  Well, okay there was that one time when it was snowing, but I went in the bathroom, closed the door, turned on the fan, and didn't even smoke the whole cigarette. I didn't get a charge back either, so I guess it didn't stink up the room!

                  Jeez people, if it says "no smoking" they MEAN IT !!!!!!!!!!!

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                  • #10
                    Quoth bhskittykatt View Post

                    Stole our sheets
                    I never get this. Why would anyone want to steal sheets and blankets in which over a thousand people have already used? Gah! Now,y parents used to take towels, way back when Holiday Inn embroidered their name on them. I guess that's why you no longer see their name on them.
                    Last edited by MadMike; 05-06-2012, 12:22 AM. Reason: Fixed quote tags

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                    • #11
                      Quoth greensinestro View Post
                      Now,y parents used to take towels, way back when Holiday Inn embroidered their name on them. I guess that's why you no longer see their name on them.
                      My parents did that too! At the vet's office where I work, people donate a lot of towels since we go trough them like crazy. There was one a couple of weeks ago with the Holiday Inn logo. I know they switched to plain white towels a long time ago because of the theft. I think a lot of people's parents stole them!

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                      • #12
                        Quoth bhskittykatt View Post
                        For some reason, people lately have been smoking in our nonsmoking rooms. I had five, five!, nonsmoking rooms that were smoked in.
                        Hotel I stayed in the past two days had the same issue, except it was smoking on the balcony(which is considered ok, yes I asked, and was ok with walking down the stairs if it hadn't been), WITH THE BALCONY DOOR OPEN!

                        I don't even....
                        Honestly.... the image of that in my head made me go "AWESOME!"..... and then I remembered I am terribly strange.-Red dazes

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