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Old 01-17-2007, 02:24 AM
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Becks Becks is offline
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Join Date: Jul 2006
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We weren't famous before the article?

I liked these points:

7: Be reasonable and retain a sense of perspective. Decide whether or not throwing a fit over a small inconvenience or 20 cents or so is worth losing your dignity, or the risk of verbally assaulting an innocent representative of the company. Threats of legal action go one of two ways -- either you're seen as blowing things out of proportion with an empty threat or you will be referred to the company's lawyers as it then becomes a legal matter for which the phone representative cannot help you.

8: Consider seeing a therapist if you find yourself screaming at a powerless representative.

9: Accept that sometimes you cannot be helped. There will be some circumstances when the entire company cannot do anything for you. Sometimes, the only answer the service reps can give is, "no."
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