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Old 01-19-2007, 07:39 AM
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AFpheonix AFpheonix is offline
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Join Date: Jul 2006
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It's interesting seeing all the people complaining about foreign call centers. Maybe I'm just lucky, but I have never had to be routed to one. Perhaps it's because I call at a decent time of day?

Thing 2, people on both sides are so busy generalizing that "every" CSR or "every" customer is mean or rude, they fail to see that about 95% of the time, things go smoothly with the other party. Honestly. It's really rare that I get a bad CSR on anything, (it happens occasionally, though, and I can minimize it by behaving myself), and the vast majority of my customers are great.

The old turd that wrote a letter completely in caps complaining that he doesn't speak "dothead or spanish or slanteyed" needs to be taken out and shot.