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Old 07-21-2019, 11:48 PM
gerund's Avatar
gerund gerund is offline
Old counter jumper
Join Date: Dec 2007
Location: Queensland Australia
Posts: 420

In the computer world that is rife.

"I can't do the weekly report" is followed by a long investigation where the user is finally found to be unable to log in because of an expired password and thus unable to do the weekly report.

There is nothing wrong with the report (or the database) - something we have just spent an hour on. We are supposed to read the users mind and somehow know that his password has expired. Then we are supposed to fix it with no effort on his behalf, so he can push one button and kick off the report.

How much better would "I can't login, because the system says my password is expired."?

Even better - the user notices the error message and resets his own damn password like he is supposed to do and continues on to run the report with no involvement from us at all.