i sold a computer about 4 weeks ago to a client, and they brought it back yesterday for me to look at it as windows wasn't booting.
i determined it was a software issue, and because of this i didn't repair it (our warranty includes the following clause: Software is NOT covered. ... If a fault is found within the software the repair shall be charged at the applicable rate at the time. The determination as to if a repair will be covered under warranty is solely at the discretion of the staff)
of cause this didn't go down too well with an e-mail to my boss from the client with these gems included:
We were informed by CJ that repairing it was at his discretion and given that it was a software issue wouldn't be covered by warranty.
I did point out to CJ that Windows came preloaded and as such should be covered, he insisted it wasn't and said if we wanted it reloaded there would be a charge.
His whole attitude and language was very dismissive and totally unacceptable.
and this gem:
I would like to reach an amicable solution, however I will be seeking advice from Trade Practices in relation to this matter.
followed by the sig file listing the lawyers office he works at.
dickhead does not realize the following. as the computers are second hand we don't have to offer ANY warranty at all. we offer a hardware warranty out of goodwill and all machines are throughly tested before going out in stock. if it was brought a week ago i would have fixed it, but not 4 weeks.
also: this guy spoke to me for 5 mins on the telephone and he got the fact that i was (and i quote): "His whole attitude and language was very dismissive and totally unacceptable."
nope dickead. i followed policy. the boss stands behind me 100%, even with your bully boy tactics such as using your work email. you are bitching and crying because i did not give u an answer u wanted.
oh and idiot - you are not even a real lawyer. you are a Business Development officer. that sounds to em you hang around outside gaols and chase ambulances.
i determined it was a software issue, and because of this i didn't repair it (our warranty includes the following clause: Software is NOT covered. ... If a fault is found within the software the repair shall be charged at the applicable rate at the time. The determination as to if a repair will be covered under warranty is solely at the discretion of the staff)
of cause this didn't go down too well with an e-mail to my boss from the client with these gems included:
We were informed by CJ that repairing it was at his discretion and given that it was a software issue wouldn't be covered by warranty.
I did point out to CJ that Windows came preloaded and as such should be covered, he insisted it wasn't and said if we wanted it reloaded there would be a charge.
His whole attitude and language was very dismissive and totally unacceptable.
and this gem:
I would like to reach an amicable solution, however I will be seeking advice from Trade Practices in relation to this matter.
followed by the sig file listing the lawyers office he works at.
dickhead does not realize the following. as the computers are second hand we don't have to offer ANY warranty at all. we offer a hardware warranty out of goodwill and all machines are throughly tested before going out in stock. if it was brought a week ago i would have fixed it, but not 4 weeks.
also: this guy spoke to me for 5 mins on the telephone and he got the fact that i was (and i quote): "His whole attitude and language was very dismissive and totally unacceptable."
nope dickead. i followed policy. the boss stands behind me 100%, even with your bully boy tactics such as using your work email. you are bitching and crying because i did not give u an answer u wanted.
oh and idiot - you are not even a real lawyer. you are a Business Development officer. that sounds to em you hang around outside gaols and chase ambulances.
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