http://www.customerssuck.com/board/s...ad.php?t=70924
"Jim Smith" has never made parking arrangements through the Parking office for any of his events or for any of his guests. His assistant arrived the day after the mess in the above post. I'm thinking for a meeting with the Parking office staff.
Late this morning "Nancy" from the parking office called me to let me know she posted a reservation for 30 spots for an Arts & Humanities dept. event on the Outlook calendar for the 2nd shift beginning at 4:30 p.m.
So around 1 p.m. I let the parking office know there were less than half of the spots needed for the 2nd shift reserved event. "Nancy" turned on the full sign at that point.
One of "Jim Smith's" guests drove up to the booth for a meeting around 1:30 p.m. I told him the garage was closed for events & that I had
no available spots. The guest looks pissed, & so he asks me where he can park. I tell him he can park at any public pay lot near the campus. He still looks pissed. Then the phone inside the Visitor parking booth rings. There is a car at the exit gate. I answered the phone, & the guest at the exit gate told me she did not get a token from the university staff members at the Arts & Humanities internship fair. I had to reserve several spots for that fair, & according to the Outlook calendar entry, the dept. purchased tokens for everyone to exit. So I transferred the call to the Parking office. "Nancy" answers the phone. I told her about the guest at the exit gate as well as "Jim Smith's" guest. She told me no, "Jim Smith" did not make parking arrangements for the meeting, that the garage is reserved, & that no, his guest could not park. She told me to hang up the phone so she could speak to the guest at the exit gate.
I told "Jim Smith's" guest what the Parking office told me. He was still pissed, but he backed up & exited.
Then several minutes later "Jim Smith's" assistant & "Jim Smith" arrived to park for the same meeting. The guest who could not park for that meeting was waiting inside his car behind them.
So I called the Parking office. "Nancy" answered the phone. I told her who was waiting at the booth window as well as the fact that there were not enough spots for the 2nd shift event. "Nancy" put me on hold. I'm guessing she spoke to "Andrea", the Parking office manager, about this. "Nancy" gets back to me & asks to speak to "Jim Smith". He speaks to her, & here is what he told her...
He goes through campus police to make parking arragements instead of the Parking office.
The problem is that campus police does not notify the Parking office.
"Nancy" told me to let "Jim Smith" & his guests park. She told me a couple more will be arriving.
Visitor Parking reserved; "Jim Smith" resorted to intimidation to park
Hybrid Mode
