So, on to my story. I work as a "lab consultant" at a university library; it's a fancy title for a lab monitor - I fill printers, answer simple questions, and get annoyed by people that I thought would be smarter, being at a university and all.
I feel your pain. I worked in my college's computer lab for my work study, and that was pretty much the same duties I had. Keep the printer full, fix problems with the PCs, and answer questions. NON-homework related, that was the stipulation. You wouldn't believe how many people tried to get me to do their homework for them by phrasing it as a question about a PC problem.
That story sounds like some of the people I had come through my lab. One that makes me snicker thinking about it even today:
A guy comes into the lab and sits down at one of the machines. For about ten minutes, he pokes around in the File Manager (these machines still had Windows 3.11 on 'em). Finally, with a look of total confusion, he comes and gets me.
Him: I can't find the file I saved.
Me: Ok. Do you remember where you saved it?
Him: To my hard disk.
Me: Alrighty. Is this the same PC that you used last time?
Him: Yeah, it was this one.
Me: Ok, we should be able to search for it. What was the filename.
Me: <searches... nothing> It's not showing up on the system. Are you sure that is the right filename?
Him: Oh yes, I'm sure.
Me: Ok. Are you sure it was this PC?
Him: Yes, I'm sure it was this one.
Me: Ok. You're certain it was to the hard disk, right?
Him: Yeah, it goes in here. <points to the 3 1/2" floppy drive>
Me. Oh.... you mean you saved it to a floppy. Do you have it with you?
Him: No, it's back in my room. Do I need it?
Me: <biting back laughter> Yep... you'll need it. If I'm still here when you come back I'll help you find it, ok?
Him: Ok. Thanks dude.
That was the most memorable one. The guy wasn't sucky about it or anything. I knew the guy wasn't sure of his terms, but I couldn't help but find it funny that he thought you didn't need the disk to retrieve files from it.
This one was related to me by a co-worker:
There are signs on every wall, such that no matter where you are in the lab you can see them, that state in BIG BOLD LETTERS: SAVE YOUR WORK! The rest of the sign read: "It is recommended that you save your work every couple of pages while you are writing your papers. We are not responsible for lost work due to computer failures, power outages, etc."
So, one day, this girl is writing a 14 page term paper, and she didn't save a single letter of it. Just as she's about to finish it... bloop! Power failure. At this point, she went mega-SC. She got into my co-workers face, spitting with anger as she yelled at the top of her lungs, "YOU are going to re-write ALL 14 PAGES of my term paper, because YOU made me lose it!" He simply shrugged, pointed at the sign, and told her to take it up with the power company.