Definitely not "lovin' it"
I don't think I've ever written about this particular Golden Arches before.
Really, the only thing I love about it is how easy it is to get into. It's right off of the main highway I take home from work, and it's just a right into the lot. Painless.
But the last few times I've been there, I'm reminded why I don't usually stop there as often as I'd like to. And this time, I don't think I will ever step foot in there again.
I have a dairy allergy, I have had it since I was 6 weeks old. In recent years it has downgraded some, to the point of almost an intolerance instead of a full-blown allergy, but I still don't like taking risks, specially with my health. So I always make sure whoever takes my order knows about my allergy right off the bat.
Nine times out of ten, elsewhere, I'm taken seriously and they watch out to make sure nothing comes close to my food to the point it's almost overboard. Not at this big M. There, my allergy gets brushed off, kind of like a "Oh, you're 'allergic'? Up yours" attitude. I ask them not to put cheese on a burger, there's cheese on it. I ask them to redo it, I can't eat it, and I get the stinkeye. One of my last visits took them three(!) tries before I finally asked for the manager. He was the one who finally clued in and made my order correctly.
Last night I swung through there to give them one last try before cutting all ties. It was after 8 pm, the place was dead, and the manager was taking orders. I actually smiled, because it was the same manager who helped last time. So I ask him for two singles with just ketchup, and absolutely no cheese, once again mentioning my allergy. He repeated back my order to me, "just to make sure", he said. We confirm everything, I pay, take my cup to the fountain and get my drink. Two minutes later it's done, and I do my usual check before I even head out to the car.
Sure enough, there's cheese on both burgers.
The manager watched me unwrap the burgers, and when he saw the yellow sticking out of the bun, he asked for them back, showed them to the guy at the grill, who then promptly pulled the cheese off and handed them over. Manager handed the burgers to me, and I just took them and left. I don't react much to just trace amounts, but I'd had enough. And maybe I don't react to a trace, but somebody else might, and that's what I was more frustrated with.
I think I'll start holding out for the one in the next town over, they take me much more seriously there. I've just about had it here.
And yes, I did write a letter to corporate. Allergies really shouldn't be brushed off. I know we hear stories all the time about SCs who say they are allergic to one thing or another, but want extra of something similar to what they are allergic to. But that doesn't mean that every person that says "I have an allergy" is an SC. And that's exactly what I think I was labeled as last night, despite the fact that I was on my best behavior the whole time (if these boards have taught me anything, it's how NOT to act in public).
"Oh, and if you do decide to seek your eternal rest, please see to it outside, would you? And try not to make too big a mess.." -Sebastian Michaelis
My deviantART gallery My website