Well, ain't this a pretty pickle

[BroSCFischer]

Sally had some guests check in just before I came in. Just after I came on shift, they asked to be refunded because our pool is closed for maintenance (and they were expecting it to be open) despite the sign on the front of the desk stating this.

Since they had checked in less than 15 minutes before, I agreed to refund them, but I could only do that to a credit card because Sally had already done her cash drop into the safe. They provided a credit card, I refunded their payment, and they left.

Approximately 2 1/2 hours later the male called and asked how long it takes for the refund to show up, I told them it depends on the bank, but it can take a few days. He admitted that he thought it was immediate.

Not more than 5 minutes after that the female called and asked if they could check back into the room they had asked to leave, as they can't find another hotel room. Since I refunded them, I tried to see if I could reverse it, but could not and had to inform them that I could not check them in unless they had a card I could use, or paid in cash again.

SC