At least you could credit the card, even if they didn't get it right away. Recently had a guy prepay for a res with cash for almost a week, then cancel a few days later. We have
to give a refund in the same form as payment. I ended up vending a bunch from the safe...I ended up only selling 1 room night, so the computer said I had -$180 in my till at the end of my shift. CW sold a room for a week right during shift change, though, so I got the safe refilled before I left.
(Normally, we would require Corporate to issue them a check for large cash refunds of that sort. However, the guy needed
the money to go work in another town that night, since he was transferred at the last minute. At least he was polite and understanding when it took 20 minutes to get into the safe to get his refund.)
Priorities, people! Bed vs. pool - should be an easy choice. But that's an SC for ya!
...can I have a pool-bed?