This is a short one.
Eugene is on line 1 with a customer. Line 3 rings. I see from caller ID that it's from the number of a well-known SC who always asks to speak to one of our male employees in sequence. He starts asking for Carl, then the chief of development, then the owner, then Eugene. Always in that order. If he ends up talking to me because no one else is there, it's quite clear that he's Not Happy but has no choice but to accept help from a Female. Ugh.
But it's my job to deal with customers so I pick it up.
SC: I'd like to speak with Eugene.
Ah. From this I can tell he's already spoken with Eugene today. Otherwise, Eugene being choice #4 on his list, he'd have asked me for Carl, then the chief of development then the owner, THEN Eugene. Eugene probably filled him in on his very limited options earlier today.
I transfer the call to Eugene.
Not 15 second later. RING-RING.
Same guy. I pick up.
SC: Eugene's not there. I got his VOICE MAIL.
His tone sounded like he was accusing me of hiding Eugene's body.
Me: I apologize. He's defintely here but he's with another cusotmer at the moment.
SC: How long will *that* take.
Again with that tone! As if helping OTHER customers is somehow goofing off while keeping His Majesty waiting.
And I'm thinking "How the fuck would I know? If it's a needy pompous asshole who expects us to spend ages talking him down from a royal snit every time he forgets to plug something in, then it could be a while."
But of course I don't get paid to say what I'm thinking.
Me: I really can't say but if you leave a message for him he will certainly call you back as soon as he's available.
SC heaves a sigh and says NOTHING.
Ah, passive-aggression. Of course. He's the type for it.
He thinks I'll get all flustered by the oh-so-awkward silence and fill it by telling him what he wants to hear. Unfortunately (for him) it takes a wee bit more than anything he's dished out to fluster me. The more over the top full of themselves someone is, the more difficult it is for me to take them seriously.
In fact I was starting to find the whole situation a little funny. Which isn't really good if it comes out in my voice. So I decided to say something and hurry it along.
Me: Sir? Would you like his voice mail?
SC: I SUPPOSE that will have to do.
Oh, man. I almost laughed at loud but stopped myself. Good thing he couldn't see the big grin on my face.
Me: All right. One moment please. [Transfers]