Like pretty much all ISPs we can only give things out like passwords etc if a person is an authorized user.
Here we go with this lady....
SC: I forgot the password to my email. I need to look at some very important emails.
Me: *Looks, doesn't see her name anywhere on the account.* I'm sorry, but as you're not an authorized user I cannot release the info to you.
SC: I'm the guy's wife I'm entitled to his password!
Me: Being that you're not an authorized user it's against security policy for me to release the info to you, if you really need the password have your husband call us, or call us when he's there so we can speak to him so we can release the info to you.
SC: I'm not bothering my husband at his job for this, now give me the password!
Me: As was stated before you're not an authorized user so....
SC: *Cuts me off* JUST GIVE ME THE GOD DAMN MOTHER FUCKING PASSWORD!
Me: Whoa, ma'am, there's not need to hurl profanity just because I'm doing my job....
SC: You're being a hardass!
Me: Okay ma'am now you're hurling insults, I'm going to urge you to keep this call professional....
SC: This is bullshit! BYE!
I checked the notes on the account, and she told the next tech that I was "rude" to her, but that tech told her the same thing about not being able to give her the password and she flipped out on him too.
The email in question? It had her husband's name on it. I bet she wanted the password so she can spy on him to see if he's having an affair.