I wanna quit the bank!
Cookies for the reference. Anyway, I closed my bank acct today because that particular bank charges a service fee whether I use the acct or not. I expected to be given a song and dance and have them try to retain me, as that bank isn't doing well. What I got was polite, professional, prompt service from the teller. In fact, I seem to get this lady the rare times I go in, and she's always very nice and seems happy to be there. So my leaving has nothing to do with their customer service; it's very good.