Quoth I am the Lizard Queen!!
I'm just so bitter you guys. I really didn't know people were such miserable ass-holes.
BTDT. My first several jobs were customer service. Every day, there was someone who was bound and determined to be a bully and an asshole, and to direct his/her venom at me. It was the late 1980s, this site (pretty much the Internet itself) did not exist then, my coworkers were brainwashed with "The Customer Is Always Right", my parents were too na´ve to comprehend that there were so many jerks out there. I honestly believed I was doing something wrong.
Many years later, and many years on this site have taught me that Assholery is a world-wide phenomenom, that I am not alone and it is not my fault. Nor is it yours. The blame lies squarely with the SC, who is so miserable, self-centered and grotesquely stupid that he cannot be satisfied until he has made someone else as unhappy as he is, preferably someone who isn't allowed to fight back. This site is our way of fighting back.
I have found that there are two solid, fast rules that you can absolutely count on.
1. There are always going to be people who are complete assholes.
2. You can never, ever, EVER take their shit personally.
Once you accept those two rules, the job gets much, much less stressful mentally and emotionally.
QFT. Seriously, words to live by. Print them out and post them where you can see them every day. Eventually, you will develop a thicker skin, be able to give customers the "you're an idiot" gaze while they bluster and bully, and send them on their way with a cheerful "See You Next Time