I must say I don't think has ever happened to me.
I rang this lady and her friend through and then the lady asked if we had an email address.
I directed her to the address, listed on one of the bookmarks in her books.
Being a good little peon, I asked her if there was a problem I could help her with, since she was nice, but had a slightly irriated air.
She thought our religion section was too small, and missing stuff.
I went through all the religions in that section(i.e. Islam, Judaism, Buddhism, etc) in my head and couldn't find anything missing. I asked her what was missing.
It got weird.
'This is some kind of CHRISTIAN conspiracy! You have no alternative religions in there!! THERE ARE OTHER RELIGIONS IN THE WORLD!! We have been here longer than anything down there!! THIS IS A CHRISTIAN CORPORATION CONSPIRACY!'
I asked her if she meant Wiccan and other pagan religions. She said yes, and began her Christian conspiracy rant again.
I interrupted her.
'Um actually the alternative religion section, with Wiccan, shamanism and stuff is so large it wouldn't fit down there in religion. It's about twice the size of the Christianity section. We had to put it upstairs...'
Her mouth did that fish open close thing. Her friend started laughing like crazy.
Then hell froze over.
She looked at me and admitted 'Boy I feel STUPID!!! I'm sorry!!'
Her friend said that maybe next time she should look through the whole store instead of making assumptions.
I have never had someone apologize!!