Today I had a customer trying to pay with one of those visa logo gift cards. The way we have to run them is for the customer to buy one of our gift cards IF they are trying to use the card on a purchase greater than the value of the card. Make sense? Her gift card was supposedly for $50 and she wanted to use it on a $150 purchase.
Okay, so I go to another register and try to buy one of our gift cards for $50 and it declines it.
Me: Sorry, there must not be fifty dollars on it if the system declines it.
SC: No, there is FIFTY DOLLARS on it. I've never used it.
Me: Is it older than a year? The card starts losing value after a year.
SC: NO. It's only three months old!
Me: I'm sorry, but I've done this procedure many times before...
SC: There's fifty dollars on it!
Me: Let me call them...*I use my cellphone and type in the card number...Lo and behold, there's only like 31.10 on it*
Me: Ma'am, there's 31.10 on it.
SC: What?! How? I've never used it! What did I spend it on?
Me: *for a moment, I didn't think she actually asked me*
SC: What did I spend it on?
Me: Uh...I don't know...that's a visa gift card so I don't have access to it. Would you like me get you (store) gift card for 32.10?
SC: FINE, I'll have to call them when I get home.
I just hated how she kept assuming I knew everything about the visa gift card and blamed me for it not having fifty dollars on it.