I know there are plenty of these stories out there, but I had one tonight that I must share.
So, these two ladies walk in about an hour before closing with a return, but they want to do some shopping first and decide to leave their merchandise up front. Fair enough. We do this all the time. So, the hour passes, and at about 15 minutes to closing, the closing announcements begin. No sign of them. Then we do the final announcement, and they still haven't shown up. Finally, about 15 minutes after we've closed, they stroll their way up to the registers, taking their sweet time and not caring that we're closed and would really like to go home.
We start the return, but then lady #1 has to go through her behemoth of a purse looking for the receipt. (Oh, joy!) 5 minutes and piles of wadded up paper and money later, she doesn't have the receipt. Surprised? Of course not. Meanwhile, one of the items she's returning doesn't have a price, and since we're very old-fashioned and don't have any sort of scanner or computer system, we have to wait on the lady from that department to get the price. Anyway, I finish the return, but then (about 20 minutes after closing), I have to start ringing up their HUGE cartful of merchandise, most of which is breakable and has to be wrapped. While doing this, these ladies are being glared at by everyone else in the store since we're forced to wait on them to finish, but they barely notice and continue on their conversation because we forgot the world revolves around them.
Finally, 45 minutes after closing, they are finished, and we're FREE! Lots of rambling, but long story short: I hate people.