May it also be said that the department this guy is in has absolutely NOTHING to do with the creation or mass transport of company product. He had no right to call the helpdesk during afterhours. Period.
You've mentioned that in another post, and I want to be sure I understand this right:
- per company policy, they're not supposed to call the after-hours help desk if their task isn't business critical and regarding either creation or mass transport of the company's product;
- but, as per the same company policy, you have to deal with whatever idiot not fitting in the aforementioned business critical scenario, right there and then,
What kind of crap policy is that? If you have to take every and any call, no matter what, there's not much point in forbidding some of them to call, since they will get away with it any way...
I'm willing to bet pennies to bucks that the problem was his router configuration.