I would love to help you, if you let me...(a bit long)

[Seshat]

Quoth mariamousie1

Still, I was a little upset because I want the customers to be happy. Nobody should have to eat an entire meal they aren't satisfied with. I wish they had said something sooner.

I'm a cynic.

Here's my interpretation of their behaviour.

They said everything was fine to you because it WAS.

Once there was no evidence of a problem, however, they informed you there was a problem - expecting you to inform a superior, who would come over, be all obsequious, and give them money off/a free dessert/whatever else they could scam out of them.

When that didn't happen, they told someone else, in the hopes it would.

[Marszenka]

I think that Seshat is probably right about this; the entire story just doesn't make sense otherwise. I am glad, however, that they were decent to you the entire time. This could have easily devolved into a complete horror story instead of simply a weird moment....although, actually, another theory does present itself. If I were to be kind, I could surmise that they were mystery shoppers who wanted to see how you handled a complaint, and told another person just as a way of double-checking that you did what you were going to do? I guess it's plausible, but I'm pretty sure that there's a law out there that if two explanations are equally plausible, and one is simpler than the other, you should stick with the simpler one. Thus I'm sticking with Seshat's idea. :P

Also, Terry Pratchett = Win. Also Also, this is my first unmoderated post! I am officially not a spambot!!!

[Jay 2K Winger]

Quoth Soulstealer

That's not why she likes hedgehogs.

Oh, that hedgehod can never be buggered at all.

Quoth dalesys

There's something special about a Wizard's...........

What? Their staff? Everyone knows that a wizard's staff has a knob on the end.

[Soulstealer]

Quoth Jay 2K Winger

Oh, that hedgehod can never be buggered at all.



What? Their staff? Everyone knows that a wizard's staff has a knob on the end.

We can rule you whole sale!
http://www.youtube.com/watch?v=EAqCbOJc6RU

[Null Requiem]

Quoth Soulstealer

We can rule you whole sale!
http://www.youtube.com/watch?v=EAqCbOJc6RU

Okay, that was awesome!!

Hner ner ner ner ner ner ner!!!

[Magpie]

Quoth Jay 2K Winger

What? Their staff? Everyone knows that a wizard's staff has a knob on the end.

It's a shame all they do with it is magic.

http://www.lspace.org/fandom/songs/wizards-staff.html

[Jester]

Quoth mariamousie1

Okay, I asked them twice. Why couldn't they have said something?

But still, I don't know why she told two people.

Okay, you're in a college hospitality program, which means you are probably new to working a restaurant.

I have worked in restaurants and bars since 1986, from basic diner types all the way up to fine dining, and everything in between.

And I am here to tell you that the behavior you describe is sadly not uncommon. People will often say "everything's fine" throughout the meal, and then complain about something at the end of the meal, when you really can't fix it.

You were lucky. These ladies were pleasant about it. I have seen people get downright nasty (towards myself and coworkers) after having told us everything was fine up till that time.

If you plan on making a career in the hospitality industry, get used to shit like this. It does happen. It will happen. It will continue to happen.

Quoth jackfaire

I have friends that refuse to tip unless the person serving them is the one getting the tip.

Does that include when they are dealing with staff that pools tips? When there are more than one of us behind the bar at The Bar for a shift, we pool tips. I may be the only person that people A through M deal with. My coworker may be handling N-Z. But we throw all the tips into a communal tip bucket, that we split down the middle either at the end of the shift, or when one of us is cut. That is common practice in bars.

Would this prevent your friends from tipping, because their bartender would only get half the tip (even though they are getting half the tips from the other bartender's customers as well)?

Quoth Marszenka

I think that Seshat is probably right about this; the entire story just doesn't make sense otherwise.

Since when do SC's have to make sense!??!?!?!?