This first story happened a few weeks ago.
I was at work, cheerfully (
) cashiering, when a couple got into my line. They completely unloaded their cart, and finally handed over their WIC checks. This is not going to go well. (It's much faster to hand me the checks first, because I have check numbers and dates to enter in before I can actually starting ringing items.)
After having to send one or the other of the couple, or their friend that they brought along, numerous times to get the proper something or other that was called for on the check, I had the woman sign the check, and then asked to see the signature card.
They didn't have the signature card. Apparently, this is MY fault. The case worker or whatever the person is never gave them one. Again, this is MY fault. Then they take turns screaming at me, because I had the woman sign the check before I asked to see the signature card, as per the rules. That apparently makes me racist, in their minds. The man asked if the woman's state issued ID would be OK, and was told no, again as per the rules.
I call over the SD girl, and she tells them the same thing. She is then called racist, also. They demand to know what can be done about the now "useless" check that was signed, and didn't like the answer: they had to call the case worker at WIC and find out from her. They snatched the check back, and left their other groceries, shouting that they were going to "go to another store where they understand and deal with black people!!!!!!!!!!!!!!"
Second story happened about a week after the first.
Things were going well, until we got to the peanut butter or beans part.
For the most part, the checks are the same, but circumstances can alter cases. Mostly, it is 18 ounces of peanut butter OR 16 ounces of dried beans/ 4 cans of beans. Sometimes you can get both, but it is written obviously different.
As you may have guessed, they had a check that allowed only the peanut butter OR a bag of beans, but clearly not both.
The woman was insistent that she could, in fact, get both, when the check clearly said:
*1 jar 18 oz or less peanut butter
16 ounces of dried beans/ 4 cans of beans
She started yelling that she ALWAYS gets both. I informed her that she cannot have possibly done so at our store. She swears she has, and at our sister store, and at WalMart, etc. etc. etc.
I call the SD girl to try to explain to the woman, but woman was still yelling. We called the MOD, who also tried to explain. Still couldn't get through.
All this time, her boyfriend is trying to get her to calm down and shut up. He told her that I was right, and they don't need the beans anyway, but she insists that it is the principle of the thing. And kept saying that I was incompetent.
And on and on and on.
She finally gave up without the beans, and left, saying that she was never going to shop here again, etc., still going on about my stupidity.
We have to be very careful and diligent when we handle WIC checks. We actually had to take a multiple page test for WIC. We have little to no margin of error when it comes to them, and we cashiers (at my store) can be suspended for mistakes.