I saw so many SCs last night who apparently never passed first grade math...
Among them was an old lady of a certain ethnicity (some of them are nice, but I wonder if the majority around here don't have ties to the Brighton Beach mob) who trundled up with...yes, 12 items, but she had 6 each of 12
different items. I'd heard about that tactic but not actually seen it until now. Three minutes to close
Unfortunately, the express cashiers aren't allowed to send customers to another register once they've started unloading their crap (all the lanes can fit carts through and when it's busy it's easy for someone with a full cart to slip into a '12 or less' line). Their IPM goes down, because all that the register timer knows is that each transaction should take about a minute max on an express lane.
I think that transaction, including the SC arguing about how to bag her items, took no less than five minutes because she had multiple declined cards (the SNAP card system is having issues, so it took about six tries for that card to finally go through).
12 Items Or Less: A Difficult Concept
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