This tale is from my dh.
So he gets a call shortly before his shift ends. The SC he got was refusing to give any info to pull up his account. SC kept saying how frustrating that must be for my husband. Finally he gives him what he needs. My husband discovers that SC needs to go to a different department. Then the pwnage. That dept closed for the night. My husband did tell me that he did resist the urge to ask how frustrating that must be.