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"other dealers are willing to work with customers"
  #1  
Old 11-05-2019, 02:19 PM
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Rosco the Iroc Rosco the Iroc is offline
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Default "other dealers are willing to work with customers"



OK So dude at LA Dee Dodge for some reason, gets board and wants to price check me for a bluetooth set up for a 4 year old van.
ME-OK dude VIN that it might work with your radio"
d-nope
Me-did you get it here?
D-No that's why I want a price on it?!
Me *sigh* no -the van if you got it here I could look it up
D- no constant digging on phone finds pic on ins. (OK cool)
D- I should of saved the part # I found (yea) but anyways dealers are willing to help out and (I kind of faded here) but they would do like $100 for it
Me -looks it up 1- list $385 2-cost high 200's 3- backordered from outside vendor till mid DEC! 4- far (states away)and few dealers have it.
So I tell dude whahhhtt no that's with free install (1.5hr install oh hells no)
Dealer sites are willing to work with people and have it for $100!
ME- not for OEM
YES OEM I found the PN now even!
OK Well good luck my quick google shows the few who do have it have it for the same or more inc Amazon and no dealer has this part for sale for over 1/2 of cost from FCA so good luck.
Dude mutters something about a dealer from AZ. Yea good luck with that.
Why don't you work with your customers?
ahhh the dude who's name is on the wall gets mad if I sell under cost. soooo
He finally walks away at this point.
Does this lowball shit ever work?
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  #2  
Old 11-05-2019, 03:22 PM
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little_miss_springfield little_miss_springfield is offline
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Quote:
Quoth Rosco the Iroc View Post
D- I should of saved the part # I found
Don't you just love that? Oh, we don't need that one piece of information that would make everything so much easier and save everybody time.


We used to have a customer at our library that thrived on doing things like that. He wasn't happy if he didn't have something to complain about. Once he came in ranting about music cd's in our catalog that didn't have a request button. He found 11 or 12 of those cd's he couldn't request and why would that happen? why why why why? I asked for the title of any of those cd's so I can pull up the record and see what the problem is, and of course he doesn't have even one of them. Didn't write down any of them and can't remember any of the titles, the bands or anything that would help me find one of those cd's. Without looking at one of the problem items I have no idea why that button's missing. Well that just pissed him off more, which I suspect is what he really wanted. He eventually ended up talking to my manager, who did figure out the problem. Unfortunately the answer just gave him something else to complain about. The whole thing would have been cleared up right away if he'd just saved even one of those titles.
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  #3  
Old 11-05-2019, 09:10 PM
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If he is seeing it for less than half the price, I'm betting he has the wrong part number.
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  #4  
Old 11-05-2019, 09:14 PM
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Rosco the Iroc Rosco the Iroc is offline
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Quote:
Quoth csquared View Post
If he is seeing it for less than half the price, I'm betting he has the wrong part number.
Oh yea I'm thinking that also.
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  #5  
Old 11-05-2019, 09:19 PM
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And, of course, if you had ordered that part for him, it would be your fault.
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Yes, but
  #6  
Old 11-06-2019, 10:22 PM
earl colby pottinger earl colby pottinger is offline
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Default Yes, but

Quote:
Quoth Rosco the Iroc View Post
Does this lowball shit ever work?
Yes it does, in the early 1980's we lost customers to other computer stores that low-balled the price of items/repairs all the time, they hoped to make back the profits in later sales.

Today, that same original computer company is still in business with more employees and contracts than ever. All those low-balling competitors? None of they even stayed in business long enough to make it to 1990!
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  #7  
Old 11-12-2019, 01:40 AM
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Quote:
Quoth csquared View Post
If he is seeing it for less than half the price, I'm betting he has the wrong part number.
It's possible, but I think it's more likely he's just B.S.ing to get a lower price.
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  #8  
Old 11-15-2019, 05:15 PM
SpyOne SpyOne is offline
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Some people just take entirely the wrong lesson from customer service people who do everything they can to help a customer.
One of the major lessons they should take is: if they say they can't, they probably aren't lying.

I needed a battery for my moped. (Scooter, really. No pedals. Motorcycle with an engine that would be small on a lawnmower.) I called a store to ask if they sold them charged (many stores do not).
When I arrived, I mentioned that charged had been a deal breaker because my current battery was completely dead and the kickstarter didn't work.

Then it turned out the battery that would fit was out-of-stock.
But they did have a nicer battery that would fit, at like twice the price.

He gave me the better battery at the price of the out-of-stock one. He did something with their "price match guarantee", I think.
And earned a customer for life. I buy my bulbs there, I bought another one of those batteries at full price.

A ... worse person .., would take the lesson that "they can always do that, if you just convince them". No, the lesson is, "they can sometimes do that, and always do what they can if you are nice about it."
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  #9  
Old 11-15-2019, 06:27 PM
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Dragon_Dreamer Dragon_Dreamer is offline
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That's always been my philosophy. If you're nice and polite, I will bend over backwards to help you, within reason. The moment you get nasty, you get the bare minimum.
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