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I really hate people sometimes.
Customer comes in and wants to upgrade. Explain to customer that it is likely possible, but there is a past due balance on the account. Before I get any farther, the guy runs out of the store whining about "not having time for this." I ask the wife if they would like to me to try and resolve the problem, and if her husband wanted to get a phone today and she very loftily informs me that her husband is a doctor and doesn't have time for this- he is too busy "saving lives."
(little tidbit- he's a family practicitioner, not a fucking ER surgeon).
The wife gets extremely snotty and condescending and tells me that she is set up with autopay, so I am incorrect.
I look at the account notes which state that she does not have autopay- the call was disconnected with the rep before it could be set up. Same rep also tried to call the customer back, but no one bothered answering the phone.
I also inform her that while I believe she is eligible for the upgrade, I have to double check because the last contract was only signed a little over a year ago. To which she informs me that I must "need a new computer" because she did them over two years ago, and she "has the paperwork" (not with her of course)
Now, if she wasn't a flaming cunt javelin*, I would have gladly called customer service myself to straighten out the situation, and get an eligibility response.
But, since she was a total bitch, completely and utterly rude, and just plain nasty (all this before I could even offer up any solutions) I told her she had to call billing herself. The nastier she got, the more I insisted that she should call herself, and that she would even be welcome to use our phone. (this is mostly true- I CANNOT affect billing in my store, and the phone reps WILL seek permission from the customer before they talk to me).
She gets on the phone for approx. two secs, hangs up and snaps at me, "How do I dial my office!? I will have THEM deal with this!" Of course, I'm a bit confused since I just dialed for her so she could resolve the problem, but it dawns on me what she wants, so I let her make another phone call.
I hear her bitching about me over the phone, and she's asking me questions in between.
Finally, she leaves. (I tell her to "have a nice day"
) as she's bitching at me on the way out the door about "you people" and "switching to [competitor]".
I thought that'd be it. But oh no. It never is.
She calls back about 10 mins later and gets my co-worker J on the phone. Rants at him about how I'm an imbicile, she told customer service how I must be new because I'm so stupid and don't know how to do my job.
He explained to her that he was with another customer, but he'd help her when he was done, and he defended me- informing this asshole that I, in fact, have been doing my job for over a year and he is positive that I know what I'm doing.
She hung up.
What REALLY FUCKING pisses me off, is that I put notes in her account about the whole thing and the raging assmonkeys in customer service probably completely ignored them, and bowed down before her highness.
Probably, she was completely polite to them and made me look like the jerk- or her slaves in the office took care of it, I don't know.
I hate people like that. Seriously, how do you get to be such a rotten, condescending, bitter, nasty, rude, horrible old wench???
I was shaking. It really got to me. I'm very helpful, I do my job correctly, and I always do what's in the best interest of the customer. But I will not go above and beyond for someone who treats me like dog shit on the bottom of their shoe. I don't give a shit what you, or your spouse does for a living. Fuck you if you think that you, or your time, are more important than me and mine. I didn't take that attitude from my ex, I sure as HELL am not taking it from some fucking asshole I don't even know!
/rant
*thanks for the new word Gravekeeper.
Customer comes in and wants to upgrade. Explain to customer that it is likely possible, but there is a past due balance on the account. Before I get any farther, the guy runs out of the store whining about "not having time for this." I ask the wife if they would like to me to try and resolve the problem, and if her husband wanted to get a phone today and she very loftily informs me that her husband is a doctor and doesn't have time for this- he is too busy "saving lives."
(little tidbit- he's a family practicitioner, not a fucking ER surgeon).The wife gets extremely snotty and condescending and tells me that she is set up with autopay, so I am incorrect.
I look at the account notes which state that she does not have autopay- the call was disconnected with the rep before it could be set up. Same rep also tried to call the customer back, but no one bothered answering the phone.
I also inform her that while I believe she is eligible for the upgrade, I have to double check because the last contract was only signed a little over a year ago. To which she informs me that I must "need a new computer" because she did them over two years ago, and she "has the paperwork" (not with her of course)
Now, if she wasn't a flaming cunt javelin*, I would have gladly called customer service myself to straighten out the situation, and get an eligibility response.
But, since she was a total bitch, completely and utterly rude, and just plain nasty (all this before I could even offer up any solutions) I told her she had to call billing herself. The nastier she got, the more I insisted that she should call herself, and that she would even be welcome to use our phone. (this is mostly true- I CANNOT affect billing in my store, and the phone reps WILL seek permission from the customer before they talk to me).
She gets on the phone for approx. two secs, hangs up and snaps at me, "How do I dial my office!? I will have THEM deal with this!" Of course, I'm a bit confused since I just dialed for her so she could resolve the problem, but it dawns on me what she wants, so I let her make another phone call.
I hear her bitching about me over the phone, and she's asking me questions in between.
Finally, she leaves. (I tell her to "have a nice day"
) as she's bitching at me on the way out the door about "you people" and "switching to [competitor]".I thought that'd be it. But oh no. It never is.
She calls back about 10 mins later and gets my co-worker J on the phone. Rants at him about how I'm an imbicile, she told customer service how I must be new because I'm so stupid and don't know how to do my job.
He explained to her that he was with another customer, but he'd help her when he was done, and he defended me- informing this asshole that I, in fact, have been doing my job for over a year and he is positive that I know what I'm doing.
She hung up.
What REALLY FUCKING pisses me off, is that I put notes in her account about the whole thing and the raging assmonkeys in customer service probably completely ignored them, and bowed down before her highness.
Probably, she was completely polite to them and made me look like the jerk- or her slaves in the office took care of it, I don't know.
I hate people like that. Seriously, how do you get to be such a rotten, condescending, bitter, nasty, rude, horrible old wench???
I was shaking. It really got to me. I'm very helpful, I do my job correctly, and I always do what's in the best interest of the customer. But I will not go above and beyond for someone who treats me like dog shit on the bottom of their shoe. I don't give a shit what you, or your spouse does for a living. Fuck you if you think that you, or your time, are more important than me and mine. I didn't take that attitude from my ex, I sure as HELL am not taking it from some fucking asshole I don't even know!
/rant
*thanks for the new word Gravekeeper.
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