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The "lady" in question came to the counter and handed me her claim ticket for her film. Digital order. So ring her up and set her pictures on the counter, She snarls at me, "Can I look at them first?" I thought this was odd because on digital orders the customers order the pics and send them to be processed. They come out looking exactly like they did on the screen. we calibrate the screens daily so that works properly.
I say certainly and then repeat her total after handing her pictures to her so she could look them over.
She looks threw them and says to her boyfriend in a snotty tone, "These are all too dark no one helped me and they are all fucked up."
He asks, "How can we get these pictures lighter." I tell he he can re-do them on the kiosk that they were originally ordered on and lighten any he feels were to dark, but the screen previews the pictures before you order them so there would be no credit for the order that they had already done, that I would help them if they needed it.
the "lady" rants that her order should be free because no one helped her and it was her first time using the machine.
I replied, "We help everyone who asks, did you request assistance?"
"No but I had never used the machine before, so someone should have helped me."
Then she told her bf "these people are so useless."
Yeah like that is going to get you helped.
I repeat her total and she hands me the money and I offer again to help her remake the picture as now she is ranting she wanted one of them put on a cake for her child's birthday but all she can do is talk shit about me and my coworkers to her bf.
So I walk away and run right into my boss. She asks what is up.
"The lady at the counter is upset because no one helped her at the kiosk but she did not ask for help."
Then the customer pipes up.
"Hello, I'm standing right here, you could at least wait till I left to talk shit about me"
okay so the brain to mouth filter failed
I turned and said.
"I am waiting."
my boss covered and said we were talking about something else.
But seriously, I was not talking sh*t, I was stating the facts. She talked all kinds of trash because she was too stupid to ask some to help her and just hit yes yes yes on a machine without reading.
I say certainly and then repeat her total after handing her pictures to her so she could look them over.
She looks threw them and says to her boyfriend in a snotty tone, "These are all too dark no one helped me and they are all fucked up."
He asks, "How can we get these pictures lighter." I tell he he can re-do them on the kiosk that they were originally ordered on and lighten any he feels were to dark, but the screen previews the pictures before you order them so there would be no credit for the order that they had already done, that I would help them if they needed it.
the "lady" rants that her order should be free because no one helped her and it was her first time using the machine.
I replied, "We help everyone who asks, did you request assistance?"
"No but I had never used the machine before, so someone should have helped me."
Then she told her bf "these people are so useless."
Yeah like that is going to get you helped.
I repeat her total and she hands me the money and I offer again to help her remake the picture as now she is ranting she wanted one of them put on a cake for her child's birthday but all she can do is talk shit about me and my coworkers to her bf.
So I walk away and run right into my boss. She asks what is up.
"The lady at the counter is upset because no one helped her at the kiosk but she did not ask for help."
Then the customer pipes up.
"Hello, I'm standing right here, you could at least wait till I left to talk shit about me"
okay so the brain to mouth filter failed
I turned and said.
"I am waiting."
my boss covered and said we were talking about something else.
But seriously, I was not talking sh*t, I was stating the facts. She talked all kinds of trash because she was too stupid to ask some to help her and just hit yes yes yes on a machine without reading.
'd.
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