Phone call:
SC: "Hello. I'm looking for last name Williams."
Me: "I'm sorry, we don't have anyone here with that name. What is it you're trying to do?" (often I find I have to ask this question in case it's a broker that hasn't worked with us in some time)
SC: "I'm trying... looking... *random paper shuffling in the background* I need last name Williams. Is she there?"
Me: "I'm sorry we don't have anyone working here with that name. Are you trying to reach STHS's Mortgage Company?"
SC: "No."
Me: "Then I'm sorry but you have the wrong number."
*click*
Geeze, thanks a lot. Not even a "thank you" or "oops, sorry I'm an idiot".
SC: "Hello. I'm looking for last name Williams."
Me: "I'm sorry, we don't have anyone here with that name. What is it you're trying to do?" (often I find I have to ask this question in case it's a broker that hasn't worked with us in some time)
SC: "I'm trying... looking... *random paper shuffling in the background* I need last name Williams. Is she there?"
Me: "I'm sorry we don't have anyone working here with that name. Are you trying to reach STHS's Mortgage Company?"
SC: "No."
Me: "Then I'm sorry but you have the wrong number."
*click*
Geeze, thanks a lot. Not even a "thank you" or "oops, sorry I'm an idiot".