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A little bit of history: I worked in a convenience store for abut 8 years, ending this February (thank GOD). The store is located in one of the worst neighborhoods in my city, filled with crime, gang wars, prostitution, crazy homeless guys, you name it. Why I stayed at that store for as long as I did, I really can't say. But, the experience did leave me with more than a few horror stories to share.
I really need some cheesecake!!
So this guy comes in, I recognize him as a previous customer and I remember that he's not very pleasant. He's pretty large (I'd guess around 400lbs), looks unclean, and has this permanent scowl on his face. After a couple minutes of shopping, he comes up to the counter, and asks me:
SC: Where are the little cheesecakes?
Me: (confused) Um...we don't have those.
SC: Yes you do, I know you do, I buy them here every day.
Me: No, sir, we don't carry any kind of cheesecake here.
SC: Yes you do!!! I buy them here ALL THE GODDAMN TIME! Did you just move them on me, or what?
Me: Sir I've been working here for years, and we have never, ever carried any kind of cheesecake.
SC: (at this point he's calling me every nasty name in the book; he stomps over to the area next to the coffee where we keep the breakfast pastries and muffins, points to an empty basket and screams) They are always RIGHT HERE, you ******!! Are you STUPID?! WHERE ARE THEY!!!
(the basket he's pointing at usually holds a variety of fruit and cheese-filled danishes)
Me: Oh, the cheese danishes?
SC: That's what I F***ING SAID!
Me: We'll get some more in stock tomorrow morning.
So he flings a few more expletives at me, stomps over to the Hostess cakes, and throws a few on the counter. By now I'm so mad my hands are shaking. He says something like if knew how to do my JOB, he would have his precious 'cheesecakes', nobody here knows how to do anything right, I'm a stupid F***ing b**ch, etc. I finally just move his junk food off the counter and refuse the sale and tell him to get the hell out. Thankfully, I never did see the prick again.
Another cheese danish incident?!
Another time, a guy buys two of those very same cheese danishes. He's also a regular, and I've never had any problems with him before. So he buys his stuff and leaves, nothing special...but a few minutes later he comes flying back in the store, screaming something about me trying to poison him. Of course I'm standing there going
He throws both of the pastries he just bought onto the counter. One is open and almost half-eaten. Nothing seems to be wrong with it at first, but I look closer and see that it has some mold on it.
Now, that is really gross and now I can see why he's upset. I would be too. I apologize profusely, give him a refund, and hope that's enough. Of course, it isn't. He feels the need to continue to yell and scream and claim that I sold him moldy pastry on purpose, then he says "If I get sick from this, I'm gonna SUE you!!!"
Sure enough, he tried. He called and said he had indeed gotten violently ill from that half a slightly moldy pastry. Thankfully nobody really believed him, it was pretty transparent that he was just trying to squeeze some money out of us.
I really need some cheesecake!!
So this guy comes in, I recognize him as a previous customer and I remember that he's not very pleasant. He's pretty large (I'd guess around 400lbs), looks unclean, and has this permanent scowl on his face. After a couple minutes of shopping, he comes up to the counter, and asks me:
SC: Where are the little cheesecakes?
Me: (confused) Um...we don't have those.
SC: Yes you do, I know you do, I buy them here every day.
Me: No, sir, we don't carry any kind of cheesecake here.
SC: Yes you do!!! I buy them here ALL THE GODDAMN TIME! Did you just move them on me, or what?
Me: Sir I've been working here for years, and we have never, ever carried any kind of cheesecake.
SC: (at this point he's calling me every nasty name in the book; he stomps over to the area next to the coffee where we keep the breakfast pastries and muffins, points to an empty basket and screams) They are always RIGHT HERE, you ******!! Are you STUPID?! WHERE ARE THEY!!!
(the basket he's pointing at usually holds a variety of fruit and cheese-filled danishes)
Me: Oh, the cheese danishes?
SC: That's what I F***ING SAID!
Me: We'll get some more in stock tomorrow morning.
So he flings a few more expletives at me, stomps over to the Hostess cakes, and throws a few on the counter. By now I'm so mad my hands are shaking. He says something like if knew how to do my JOB, he would have his precious 'cheesecakes', nobody here knows how to do anything right, I'm a stupid F***ing b**ch, etc. I finally just move his junk food off the counter and refuse the sale and tell him to get the hell out. Thankfully, I never did see the prick again.
Another cheese danish incident?!
Another time, a guy buys two of those very same cheese danishes. He's also a regular, and I've never had any problems with him before. So he buys his stuff and leaves, nothing special...but a few minutes later he comes flying back in the store, screaming something about me trying to poison him. Of course I'm standing there going
He throws both of the pastries he just bought onto the counter. One is open and almost half-eaten. Nothing seems to be wrong with it at first, but I look closer and see that it has some mold on it.
Now, that is really gross and now I can see why he's upset. I would be too. I apologize profusely, give him a refund, and hope that's enough. Of course, it isn't. He feels the need to continue to yell and scream and claim that I sold him moldy pastry on purpose, then he says "If I get sick from this, I'm gonna SUE you!!!"
Sure enough, he tried. He called and said he had indeed gotten violently ill from that half a slightly moldy pastry. Thankfully nobody really believed him, it was pretty transparent that he was just trying to squeeze some money out of us.
). But they'll notice if something rings up so much as two cents off of what they expect.
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