Yep.. after this derierre beret called, at any rate.
His problem was simply that the website wasn't doing what he wanted it to, at the speed he wanted it to...
Now - I work in a call centre - not in tech supp. That being the case, I have absolutely nothing to do with the website (and when you ring at 11pm and expect things to just jump for you because you need something done before the morning... well - you're hoping!)
I do, however, know exactly what his problem was...
Why?
Because, for the 15 minutes or so that I had to listen to him prattle on about how bad it was and what was wrong, all he did was read the damn instructions on the page - and do exactly what they said! I added absolutely nothing to help him.
I did, however, manage to find an FAQ, and I mentioned that the system was optimised for IE. His response, because he was using a Mac, was that 'it had better work, or he'd take it to court for platform discrimination'. Ummm.... 'platform discrimination'???? yeah - right!
Careful all you retail and hospitality workers... if the 'race' discrimination card doesn't work, you just might start getting 'platform discrimination' calls - then you'll know you're in serious trouble!
Oh - I should add - when bitching about something not working properly, and you keep getting sent back to the registration page with the highlighted problems, that : and - are not, indeed, numbers. I'm sorry if there are people reading this that wish to argue this point that was established many hundreds of years ago when writing was invented and shown to the rest of the world. But that's just the way it goes... so - if it says 'type in the ID number', try to make what you type in, to be, actually, a number.....
(sort of like our nightly "What is your 6 digit pin number?" ... 'Is it a word?" - "no - it's a number" - that's why I said 'number' - just to confuse you...."oh - ok... is it FRED?".......)
Game over dude...
His problem was simply that the website wasn't doing what he wanted it to, at the speed he wanted it to...
Now - I work in a call centre - not in tech supp. That being the case, I have absolutely nothing to do with the website (and when you ring at 11pm and expect things to just jump for you because you need something done before the morning... well - you're hoping!)
I do, however, know exactly what his problem was...
Why?
Because, for the 15 minutes or so that I had to listen to him prattle on about how bad it was and what was wrong, all he did was read the damn instructions on the page - and do exactly what they said! I added absolutely nothing to help him.
I did, however, manage to find an FAQ, and I mentioned that the system was optimised for IE. His response, because he was using a Mac, was that 'it had better work, or he'd take it to court for platform discrimination'. Ummm.... 'platform discrimination'???? yeah - right!
Careful all you retail and hospitality workers... if the 'race' discrimination card doesn't work, you just might start getting 'platform discrimination' calls - then you'll know you're in serious trouble!
Oh - I should add - when bitching about something not working properly, and you keep getting sent back to the registration page with the highlighted problems, that : and - are not, indeed, numbers. I'm sorry if there are people reading this that wish to argue this point that was established many hundreds of years ago when writing was invented and shown to the rest of the world. But that's just the way it goes... so - if it says 'type in the ID number', try to make what you type in, to be, actually, a number.....
(sort of like our nightly "What is your 6 digit pin number?" ... 'Is it a word?" - "no - it's a number" - that's why I said 'number' - just to confuse you...."oh - ok... is it FRED?".......)
Game over dude...
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