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My second tale of woe from my piece of shit hotel job.
Since christmas, I have been working the Sunday morning breakfast shift (Possibly the most disorganised, poorly-structured service ever. Always understaffed, always overcrowded)
I start at 8.30, meaning I have to leave the house at 8 to walk, therefore I can wake up no later than 7.30 if i want to eat before 11.30am. On a Sunday.
So I arrive, and i'm dog tired, hoping for a quiet morning. Naturally, it's the busiest morning so far.
Mostly, the shift's going ok. I'm taking orders, serving, and generally bombing about the place like a man possessed doing the work of three people. One table of four collars me, asking where their coffee is. Not nicely, but in a very rude manner that suggests they are totally unaware of the 65 other guests all requiring service. Thing is, the host who seated them took their coffee and toast order. Not me. Apparently they have been waiting around half an hour. This seems likely
This is because our tea/coffee and toast system is piss poor. We have one small toaster, and about 10 or 11 coffee pots. For 20-25 tables. Often we have to take pots off other tables still in use. It's shite, and us frontline staff always take the crap for the toast boy being slow.
So I go and see what's up, and get their order fast-tracked
I go back out and tell them it's on it's way, offer apologies etc etc.
So then the ringleader (RSC) asks, in what he must think is a jovial, friendly tone:
RSC: So what exactly is the problem with making a pot of coffee for four?
Me: Sorry sir, as you can see we are extremely busy, and our toaster is not equipped to handle such a busy time. It's a poor set up and one that is soon to be rectified.
Me (What I wanted to say) : Don't be so fucking patronising. It's rammed in here, and it's not my responsibility to get you your toast. The problem isn't making coffee for four, it's making it for 84, with only enough pots for 40. The lad making the toast is new on the job, speaks little english (he's polish) and is naturally a little slow.
Then his friend(FSC) butts in:
FSC: How about we go in there and make it ourselves?
Me (What I wanted to say) : Be my guest you prick and see how far you get in a room that is far too crowded for its purpose. Construct a coffee pot out of thin air as well while you're at it!
Me: *Smiles* That won't be necessary sir, in fact I believe this is your coffee and toast here (Thankfully it was!)
Honestly, it baffles me that we can get some people who act so rudely, when in even worse situations (such as the kitchen losing power, waiting 45 minutes for their duck only to be told we have run out of duck, waiting 25 minutes until we find out that we have also run out of their alternate choice) people keep smiling, laugh and joke and leave a tip!
Since christmas, I have been working the Sunday morning breakfast shift (Possibly the most disorganised, poorly-structured service ever. Always understaffed, always overcrowded)
I start at 8.30, meaning I have to leave the house at 8 to walk, therefore I can wake up no later than 7.30 if i want to eat before 11.30am. On a Sunday.
So I arrive, and i'm dog tired, hoping for a quiet morning. Naturally, it's the busiest morning so far.
Mostly, the shift's going ok. I'm taking orders, serving, and generally bombing about the place like a man possessed doing the work of three people. One table of four collars me, asking where their coffee is. Not nicely, but in a very rude manner that suggests they are totally unaware of the 65 other guests all requiring service. Thing is, the host who seated them took their coffee and toast order. Not me. Apparently they have been waiting around half an hour. This seems likely
This is because our tea/coffee and toast system is piss poor. We have one small toaster, and about 10 or 11 coffee pots. For 20-25 tables. Often we have to take pots off other tables still in use. It's shite, and us frontline staff always take the crap for the toast boy being slow.
So I go and see what's up, and get their order fast-tracked
I go back out and tell them it's on it's way, offer apologies etc etc.
So then the ringleader (RSC) asks, in what he must think is a jovial, friendly tone:
RSC: So what exactly is the problem with making a pot of coffee for four?
Me: Sorry sir, as you can see we are extremely busy, and our toaster is not equipped to handle such a busy time. It's a poor set up and one that is soon to be rectified.
Me (What I wanted to say) : Don't be so fucking patronising. It's rammed in here, and it's not my responsibility to get you your toast. The problem isn't making coffee for four, it's making it for 84, with only enough pots for 40. The lad making the toast is new on the job, speaks little english (he's polish) and is naturally a little slow.
Then his friend(FSC) butts in:
FSC: How about we go in there and make it ourselves?
Me (What I wanted to say) : Be my guest you prick and see how far you get in a room that is far too crowded for its purpose. Construct a coffee pot out of thin air as well while you're at it!
Me: *Smiles* That won't be necessary sir, in fact I believe this is your coffee and toast here (Thankfully it was!)
Honestly, it baffles me that we can get some people who act so rudely, when in even worse situations (such as the kitchen losing power, waiting 45 minutes for their duck only to be told we have run out of duck, waiting 25 minutes until we find out that we have also run out of their alternate choice) people keep smiling, laugh and joke and leave a tip!
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