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yet another noob

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  • yet another noob

    Hi everyone... got to this forum through some random surfing... signed up so I could read the church lady saga. I've never worked retail, but have worked food service and in a call center. I've been out of customer service for 6+ years. I'll mostly be here to read the funny stuff you all post and to learn how to be a better non-sucky customer.

    what killed CS for me was my time in the call center. It was inbound only for a credit monitoring service (think freecreditreport.com but offered by your credit card company). So everyone who called me fit into one of the following categories:

    1: curious about why they were sent a notification about changes to their credit report
    2: sucky credit, pissed off that they were denied credit and wanted to know why
    3: victim of fraud/identity theft... understandably pissed
    4: trying to cancel the service and livid that they were charged monthly once the "trial period" was over
    5: trying to cancel somebody else's service so that they can commit credit fraud against that person.

    so, basically I spent 8.5 hours per day getting yelled at by pissed off people.

    now I'm in software and systems engineering... much better.

  • #2
    welcome to the nuthouse

    and don't worry about being "new" =)
    everyone was new at one point.

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    • #3
      to

      If you keep reading, it'll bring back memories... so you'll be compelled to share your tales of woe... which means you'll be sticking around... yay!!
      Make a list of important things to do today.
      At the top of your list, put 'eat chocolate'
      Now, you'll get at least one thing done today

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