I'm guessing not, since I'm kind of new. Hi! I stumbled on to this site through another forum, and realized that I have quite a lot of SC stories, since I tend to HATE customers.
The thread title does not just refer to me, it also refers to my least favorite customer ever. I work at a independent pizza joint (i.e. not part of a chain). When I was still newish there, and new to the whole business of answering phones, I had the misfortune to pick up the phone and receive this call:
Me: Woo!
SC: Grumpy old man.
Me: Pizza Joint, how can I help you?
SC: *mumble mumble mumble*
Me: I'm sorry, I didn't catch that, could you repeat it?
SC: *more mumbles*
Me: I'm really sorry, I still didn't catch that.
SC: (only just loud enough to be heard) Well, maybe if you weren't paying attention to other people around you and just listened to me, you would hear what I was saying!
Me: !!!
I need to say here that the only reason I had picked up the phone instead of letting someone else get it (I hate answering the phone ) was because no one else was around. It was the middle of the day, and the only people not on break/cleaing the dining area/out in the shed were me and another kitchen person, who was washing dishes on the other side of the restaurant. The place was totally quiet.
Me: Um, I'm really sorry, but I think the phone may not be working right.
SC: Now, I said *mumble* something involving driver's and talking to one *more mumbles*
Me: (making a wild guess that he wants to speak with a driver) Uh, let me get one. *flee!*
I look around, see no one except S (doing the dishes). I ask S if any of the drivers are in. Nope, they're all out delivering. Balls. Seeing the look on my face, he took the phone, and the rest of the call.
Turns out all the guy wanted was Spaghetti and Meatballs (with just 1 (one) meatball. What he wanted to tell the driver was that his room had changed (he was in a nursing home) and thus they would need to come to his new room. All Perfectly reasonable, except somewhere in the course of their conversation, the man had said to S "Do you know who I am?" S didn't, so the man told him: "My name is BOB*!" We laughed over this, and sent the dude an extra meatball. (In retrospect, maybe we shouldn't have. He was in a nursing home, maybe he could eat more then one without having.... issues)
But the story does not end here.
An undetermined amount of time later (a month maybe? It all blurs together). He calls agian, and placed an order with another co-worker. Great. I see the name on the ticket, laugh, and go my merry way making pizza. Phone rings, everyone else is too busy to answer it, so I get it.
Me: Pizza Joint, how can I help you?
BOB: *mumble for a minute or two (no joke), all I can make out is somthing about PB&J (I still, to this day, have no clue what the hell that had to do with anything)*
Me: (Turning to phone volume up, having FINALLY figured out how to do that) I'm sorry, I didn't catch that.
BOB: Well, then PAY ATTENTION TO ME! (That was the only thing that came through loud and clear)
Me: I'm really sorry about that.
BOB: *Mumbles about the driver and ritz crackers*
Me: You want him to pick you up crackers?
BOB: *repeats what he mumbled before, word for word (as far as I can tell)*
Me: Ok, I'll write him a note telling him. Have a nice day.
BOB: *mumble* *click*
Later, I found out that he'd call numerous times (my note went on top of a pile) and requested crackers. I think this specific driver does that for him on his own, we certianly don't normally do that.
I understand that since he is in a nursing home, he may have difficulty speaking loud enough. But, geez, maybe you could not yell at me and tell me that I am ignoring you and chatting with my co-workers instead of listening to you? I would never ignore a customer, no matter how much I hate them, and always try to be as nice as possible. I also tried my damnedest to understand what he was saying, and genuinly felt bad for having to ask him to repeat himself. Really, you'd think after always being asked to repeat himself, he would ask a nurse to place the order or something (although maybe they can't do that). Also, we understood about the crackers the first time, he didn't need to call and speak with every employee on duty. And the fact that I couldn't hear him even after I turned the volume up crazy high was weird (also, the next person to pick up that phone probably got thier ear blasted off).
Due to everyone complaining about him and his calls, one of my managers has now requested that when he calls, the call be given over to him. I think might just be because he wants to see what we're all talking about. Also, for a day or two after the first call, you could just randomly say "Do you know who I am?" in a crotchety old man voice and about 3 different people would reply: "BOB!"
Other then him, the only 'bad' customer we have is the lady who always orders lots of pizza, wants it all double cut and well done, and then whines about how last time, it wasn't made right, and we'd better be sure to make it right (or she'll whine next time! Oh noes!) Think about the angry lady from Waiting, and you've got this lady. Luckily, I've never had to take her calls, and have only had to deal with it making the pizza. As retaliation, we once left just one slice of pizza (on a six pizza order) un-doublecut. We are sneaky little beasts, we are.
*Name changed to protect the crotchety.
The thread title does not just refer to me, it also refers to my least favorite customer ever. I work at a independent pizza joint (i.e. not part of a chain). When I was still newish there, and new to the whole business of answering phones, I had the misfortune to pick up the phone and receive this call:
Me: Woo!
SC: Grumpy old man.
Me: Pizza Joint, how can I help you?
SC: *mumble mumble mumble*
Me: I'm sorry, I didn't catch that, could you repeat it?
SC: *more mumbles*
Me: I'm really sorry, I still didn't catch that.
SC: (only just loud enough to be heard) Well, maybe if you weren't paying attention to other people around you and just listened to me, you would hear what I was saying!
Me: !!!
I need to say here that the only reason I had picked up the phone instead of letting someone else get it (I hate answering the phone ) was because no one else was around. It was the middle of the day, and the only people not on break/cleaing the dining area/out in the shed were me and another kitchen person, who was washing dishes on the other side of the restaurant. The place was totally quiet.
Me: Um, I'm really sorry, but I think the phone may not be working right.
SC: Now, I said *mumble* something involving driver's and talking to one *more mumbles*
Me: (making a wild guess that he wants to speak with a driver) Uh, let me get one. *flee!*
I look around, see no one except S (doing the dishes). I ask S if any of the drivers are in. Nope, they're all out delivering. Balls. Seeing the look on my face, he took the phone, and the rest of the call.
Turns out all the guy wanted was Spaghetti and Meatballs (with just 1 (one) meatball. What he wanted to tell the driver was that his room had changed (he was in a nursing home) and thus they would need to come to his new room. All Perfectly reasonable, except somewhere in the course of their conversation, the man had said to S "Do you know who I am?" S didn't, so the man told him: "My name is BOB*!" We laughed over this, and sent the dude an extra meatball. (In retrospect, maybe we shouldn't have. He was in a nursing home, maybe he could eat more then one without having.... issues)
But the story does not end here.
An undetermined amount of time later (a month maybe? It all blurs together). He calls agian, and placed an order with another co-worker. Great. I see the name on the ticket, laugh, and go my merry way making pizza. Phone rings, everyone else is too busy to answer it, so I get it.
Me: Pizza Joint, how can I help you?
BOB: *mumble for a minute or two (no joke), all I can make out is somthing about PB&J (I still, to this day, have no clue what the hell that had to do with anything)*
Me: (Turning to phone volume up, having FINALLY figured out how to do that) I'm sorry, I didn't catch that.
BOB: Well, then PAY ATTENTION TO ME! (That was the only thing that came through loud and clear)
Me: I'm really sorry about that.
BOB: *Mumbles about the driver and ritz crackers*
Me: You want him to pick you up crackers?
BOB: *repeats what he mumbled before, word for word (as far as I can tell)*
Me: Ok, I'll write him a note telling him. Have a nice day.
BOB: *mumble* *click*
Later, I found out that he'd call numerous times (my note went on top of a pile) and requested crackers. I think this specific driver does that for him on his own, we certianly don't normally do that.
I understand that since he is in a nursing home, he may have difficulty speaking loud enough. But, geez, maybe you could not yell at me and tell me that I am ignoring you and chatting with my co-workers instead of listening to you? I would never ignore a customer, no matter how much I hate them, and always try to be as nice as possible. I also tried my damnedest to understand what he was saying, and genuinly felt bad for having to ask him to repeat himself. Really, you'd think after always being asked to repeat himself, he would ask a nurse to place the order or something (although maybe they can't do that). Also, we understood about the crackers the first time, he didn't need to call and speak with every employee on duty. And the fact that I couldn't hear him even after I turned the volume up crazy high was weird (also, the next person to pick up that phone probably got thier ear blasted off).
Due to everyone complaining about him and his calls, one of my managers has now requested that when he calls, the call be given over to him. I think might just be because he wants to see what we're all talking about. Also, for a day or two after the first call, you could just randomly say "Do you know who I am?" in a crotchety old man voice and about 3 different people would reply: "BOB!"
Other then him, the only 'bad' customer we have is the lady who always orders lots of pizza, wants it all double cut and well done, and then whines about how last time, it wasn't made right, and we'd better be sure to make it right (or she'll whine next time! Oh noes!) Think about the angry lady from Waiting, and you've got this lady. Luckily, I've never had to take her calls, and have only had to deal with it making the pizza. As retaliation, we once left just one slice of pizza (on a six pizza order) un-doublecut. We are sneaky little beasts, we are.
*Name changed to protect the crotchety.
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