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<bg> We wholesale our goods and our customers can order via web interface, phone, email, fax and even snail mail. </bg>
So there is this medium sized shop, owned by two people (this is important later). The story starts this Monday. The saleswoman responsible for this account noticed several orders cancelled right away: order - cancelled - new order - cancelled... as she watched the next order - cancelled pair showed up in her inbox.
She phoned them, only to learn that the owners were fighting each other for control over the shop, thus when one of them ordered the other cancelled right away and put in another order which the other cancelled - ad infinitum, ad absurdum! She told them to cut it out, using only slightly nicer words. There were no more orders that day.
On Tuesday: no more orders - they are taking their time.
On Wednesday: here we go again... order - cancelled - order etc. Now the sales manager got involved, who in turn involved me. We discussed it and decided that we couldn't care less about their fight, but that this order and cancelling game was unacceptable. So we revoked their ability to order online, they have to order via fax or snail mail now and we require a signature from both of them. The phone call - this time by the sales manager - involved a lot of sulking and "This is not fair" whines.
On Thursday - today: no more orders, they should be running low by now, judging from their order history, we'll see if they can get their act together and order tomorrow.
So there is this medium sized shop, owned by two people (this is important later). The story starts this Monday. The saleswoman responsible for this account noticed several orders cancelled right away: order - cancelled - new order - cancelled... as she watched the next order - cancelled pair showed up in her inbox.
She phoned them, only to learn that the owners were fighting each other for control over the shop, thus when one of them ordered the other cancelled right away and put in another order which the other cancelled - ad infinitum, ad absurdum! She told them to cut it out, using only slightly nicer words. There were no more orders that day.On Tuesday: no more orders - they are taking their time.
On Wednesday: here we go again... order - cancelled - order etc. Now the sales manager got involved, who in turn involved me. We discussed it and decided that we couldn't care less about their fight, but that this order and cancelling game was unacceptable. So we revoked their ability to order online, they have to order via fax or snail mail now and we require a signature from both of them. The phone call - this time by the sales manager - involved a lot of sulking and "This is not fair" whines.
On Thursday - today: no more orders, they should be running low by now, judging from their order history, we'll see if they can get their act together and order tomorrow.
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