I am starting to seriously question the IQ of half my customers (or not so).
Me: Awesome board game and card game store manager.
SC1: Guy buying D&D for his son.
SC2: (separate guy, different story) Teenager
A week ago I had someone come in looking for some D&D books for his son, he didnt know what his son had or what he wanted so I suggested a few things including this http://screwedupdice.blogspot.ca/201...geon-rise.html
which he purchased. I made it known to him at that point that our store policy was "All Sales are Final" and if he was gifting it, then we can exchange it in store. Pretty straight forward policy and it is on signs around the store including a sign taped to the counter. Skip ahead to today.
Me: *usual spiel*
SC1: I bought this D&D stuff from you the other day and my son doesnt want it so I want to return it. I want my cash back. (he paid with debit)
Me: Sorry sir but we only do exchanges on sealed items, no returns.
Its the Canadian Law, you MUST give me a refund.
Me: *hands phone to boss*
Boss: *after talking to the SC* Just give him a refund on his card.
SC1: *after I pick the phone back up* Give me my money back, I will not accept it on debit, it MUST be cash.
Apparently the SC will be in today to get a refund. I will keep you posted if he does show up.
SC2: So, do you guys have games here?
Me: *looks around at the board games covering the shelves* Nope, none at all.
SC2: Really, no PC games?
Me: Just board games and card games.
SC2: *initiate CBF mode* *stomps out*