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This didn't happen to me, and what I saw of the event wasn't anything spectacular, but this did happen tonight and I got a run-down of the situation after the fact.
So close to closing (around 9:50pm) a man with a woman, who is believed to be his mother, approach one of the cash lanes with a cart-load of furniture.
They were getting everything delivered, but had a special request.
There was a mattress that he wanted that we were out of stock on, but the Burlington store had plenty of. He wanted to buy the mattress at the Burlington store, but have it delivered for free, since he was already having the items from OUR store delivered.
A supervisor was called.
The supervisor (who was the one who told me this story) mentioned that such a thing may be possible, but he can't speak for the Burlington store, and he's certainly not going to authorize anything on their behalf.
The customer became instantly belligerent.
The dialogue is second-hand so this is only the gist.
SC: It's all Ikea! Why can't you do it?
SUP: Yes, it's all Ikea, but it's still a different location with their own rules. We can't authorize anything on their behalf.
SC: This is BULLSHIT!
The SC then takes a step towards the SUP, tears his receipt into tiny pieces, shouts, "FUCK THIS," while throwing the receipt on the floor and leaves.
Without his stuff.
His stuff totaling roughly $1,400.
Yes. He left without his $1,400 purchase.
The SUP, being the, "We don't have to take that kind of behaviour," kinda guy calls LP, gives them the low-down and soon after is when I get filled in.
The SUP is having this man's photo printed from the security cameras and posted inside the cash office.
If anyone sees him in the store we're to cal LP right away to have him escorted off the premises.
He's banned and he doesn't even know it because he left in a huff.
Without $1,400 worth of stuff that he had already paid for.
The SUP managed to piece together the torn receipt enough to refund everything back to his card, so he didn't really pay for it in the end, but the SC must still be under the impression he has paid for the items.
This is why we're expecting him to be back, but he's still banned whether he likes it or not.
I'm wondering if he actually will come back. If he does I hope I'm there to see it, and you know if I am I'll be giving an update.
So close to closing (around 9:50pm) a man with a woman, who is believed to be his mother, approach one of the cash lanes with a cart-load of furniture.
They were getting everything delivered, but had a special request.
There was a mattress that he wanted that we were out of stock on, but the Burlington store had plenty of. He wanted to buy the mattress at the Burlington store, but have it delivered for free, since he was already having the items from OUR store delivered.
A supervisor was called.
The supervisor (who was the one who told me this story) mentioned that such a thing may be possible, but he can't speak for the Burlington store, and he's certainly not going to authorize anything on their behalf.
The customer became instantly belligerent.
The dialogue is second-hand so this is only the gist.
SC: It's all Ikea! Why can't you do it?
SUP: Yes, it's all Ikea, but it's still a different location with their own rules. We can't authorize anything on their behalf.
SC: This is BULLSHIT!
The SC then takes a step towards the SUP, tears his receipt into tiny pieces, shouts, "FUCK THIS," while throwing the receipt on the floor and leaves.
Without his stuff.
His stuff totaling roughly $1,400.
Yes. He left without his $1,400 purchase.
The SUP, being the, "We don't have to take that kind of behaviour," kinda guy calls LP, gives them the low-down and soon after is when I get filled in.
The SUP is having this man's photo printed from the security cameras and posted inside the cash office.
If anyone sees him in the store we're to cal LP right away to have him escorted off the premises.
He's banned and he doesn't even know it because he left in a huff.
Without $1,400 worth of stuff that he had already paid for.
The SUP managed to piece together the torn receipt enough to refund everything back to his card, so he didn't really pay for it in the end, but the SC must still be under the impression he has paid for the items.
This is why we're expecting him to be back, but he's still banned whether he likes it or not.
I'm wondering if he actually will come back. If he does I hope I'm there to see it, and you know if I am I'll be giving an update.
That was a horrible month, trying to straighten it all out and fighting with the insurance company about the quantity limitation on the medication. 
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