Customer: my cable is out.
Me: ok, turn it off & unplug it.
Customer: cut it off or unplug it?
Me: turn it off and unplug it.
Customer: what? Cut it off and unplug it?!
Me: yes sir.
Customer: oh. Ok. Done.
Customer: i want cable.
Me: ok, what is your address?
Customer: 101 (mumble) drive.
Me: saint drive?
Customer: yes.
Me: could it be saint court?
Customer: yes, of course.
Me: i can’t find that street, mam. Saint court? S-a-i-n-t?
Customer: yes.
Me: ok, would you spell that for me?
Customer: f-l-i-n-t-s-t-o-n-e.
Customer: my dvd won’t work.
Me: have you programmed your remote to go with your dvd player?
Customer: well, i had issues with the box and called you earlier and had issues with my box and you had to fix it.
Me: ok, did you program your remote to go with your dvd player?
Customer: i’m sure i did. I never had this problem before.
Me: ok, the issue could be with the dvd player, but if the remote was not programmed, it won’t work. Here’s how you program it. (yada yada)
Customer: oh! That works! (click)
Me: ok, turn it off & unplug it.
Customer: cut it off or unplug it?
Me: turn it off and unplug it.
Customer: what? Cut it off and unplug it?!
Me: yes sir.
Customer: oh. Ok. Done.
Customer: i want cable.
Me: ok, what is your address?
Customer: 101 (mumble) drive.
Me: saint drive?
Customer: yes.
Me: could it be saint court?
Customer: yes, of course.
Me: i can’t find that street, mam. Saint court? S-a-i-n-t?
Customer: yes.
Me: ok, would you spell that for me?
Customer: f-l-i-n-t-s-t-o-n-e.
Customer: my dvd won’t work.
Me: have you programmed your remote to go with your dvd player?
Customer: well, i had issues with the box and called you earlier and had issues with my box and you had to fix it.
Me: ok, did you program your remote to go with your dvd player?
Customer: i’m sure i did. I never had this problem before.
Me: ok, the issue could be with the dvd player, but if the remote was not programmed, it won’t work. Here’s how you program it. (yada yada)
Customer: oh! That works! (click)
Comment