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Our gift cards at The Resort apparently make great last-minute Christmas gifts, as was evidenced by the amount of orders I processed yesterday on the day before the holiday. While we can't teleport the physical gift cards to customers (yet), we can type up a nice little note and email it to the sender so they can print it out and present it to the giftee in lieu of the physical card.
Coworker had already taken an order in the morning that was direly needed that same afternoon. I figured that was cutting it pretty close. But someone could cut it even closer.
I had already explained the note we can email and taken the order. It was after 8pm, so it was just me on shift, and twice I'd put this caller on hold so I could go answer my other lines and get them on hold. We were just finishing up the order.
Customer: "So, this email will be coming tonight?"
Me: "Yes, I will send it as soon as I can."
Customer: "How soon will it be?"
Me: "It should be done within an hour."
Customer: "Well, you see....I was wondering if you could send it maybe within the next ten minutes? I need to get it printed right away because we're doing gifts at the dinner party in like half an hour. It's for my husband!"
Me: *eyeing the blinky lights on my phone* "I can't promise anything but I'll get it done as soon as I can."
Customer: "Could you? You don't even need to make the gift card just get the note sent as soon as possible! I NEED it right now!"
Me: "As I said, I'll do it as soon as I can."
Fortunately for this customer, the other callers just wanted to verify the restaurant was still open, so I was able to get her gift note emailed almost immediately.
Just wait a little longer next time, why don't you? Or write the damn gift note yourself; you don't have to work for Hallmark to do that sort of thing you know (I literally just type it up in Word with pretty fonts and pictures and send it out).
Coworker had already taken an order in the morning that was direly needed that same afternoon. I figured that was cutting it pretty close. But someone could cut it even closer.
I had already explained the note we can email and taken the order. It was after 8pm, so it was just me on shift, and twice I'd put this caller on hold so I could go answer my other lines and get them on hold. We were just finishing up the order.
Customer: "So, this email will be coming tonight?"
Me: "Yes, I will send it as soon as I can."
Customer: "How soon will it be?"
Me: "It should be done within an hour."
Customer: "Well, you see....I was wondering if you could send it maybe within the next ten minutes? I need to get it printed right away because we're doing gifts at the dinner party in like half an hour. It's for my husband!"
Me: *eyeing the blinky lights on my phone* "I can't promise anything but I'll get it done as soon as I can."
Customer: "Could you? You don't even need to make the gift card just get the note sent as soon as possible! I NEED it right now!"
Me: "As I said, I'll do it as soon as I can."
Fortunately for this customer, the other callers just wanted to verify the restaurant was still open, so I was able to get her gift note emailed almost immediately.
Just wait a little longer next time, why don't you? Or write the damn gift note yourself; you don't have to work for Hallmark to do that sort of thing you know (I literally just type it up in Word with pretty fonts and pictures and send it out).
He is my Black Dragon (and yes, a good one) strong, protective, the guardian. I am his Silver Dragon, always by his side, shining for him, cherishing him.
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