Jack, and sh*t.
And Jack left town.
My company is spread out over the western United States. Our corporate HQ is in Salt Lake City, and I am based out of an office in a Denver suburb. Combined between corporate and my branch, we have approximately 90% of the employees in two locations.
But we do have some far flung branches - California, Arizona, Texas, etc.
We have a loan officer out in San Diego, who has a laptop that will not let him log in. Says there is something corrupted in the registry, and any registry repair or system restore tools apparently are ineffective. After doing what I can do, I tell him that his next step will be to contact the IT manager in Utah, so they can basically "roll a truck" out there in San Diego with an IT services company to have boots on the ground there. I, from 1100 miles away, cannot do anything more if the damn thing won't even BOOT properly except to local accounts. Apparently this is so fudged up that safe mode won't even work. (And I'm not sure if any local account would work either...)
Apparently this was not acceptable to his branch manager, who just called in to the ITSD and said I needed to give up the password to the local admin account that is on each of our machines.
Let me think about that...NO. Under no circumstances am I going to compromise the security of the ONE account that is on EVERY computer in the company, just because your "kind of a techie guy" LO did something to his machine and apparently gummed it up even worse.
I told this branch manager that he would have to contact my boss directly, and if HE feels comfortable violating a pound and a half of rules because "an LO is dead in the water", HE can do it.
Mr. BM (yes, pun intended) then tried to bear down on me like "I'm a BM, you are an IT Tech, you will do what I say", and I came THISCLOSE to telling him that there's a list of five people in this company that I will accept the order to give up that password from, and his name isn't on that list. That'd be my boss, the HR boss, the president, the CEO and our head legal counsel.
And even then, every one of those five people would have to do it in writing. CMA.
And Jack left town.
My company is spread out over the western United States. Our corporate HQ is in Salt Lake City, and I am based out of an office in a Denver suburb. Combined between corporate and my branch, we have approximately 90% of the employees in two locations.
But we do have some far flung branches - California, Arizona, Texas, etc.
We have a loan officer out in San Diego, who has a laptop that will not let him log in. Says there is something corrupted in the registry, and any registry repair or system restore tools apparently are ineffective. After doing what I can do, I tell him that his next step will be to contact the IT manager in Utah, so they can basically "roll a truck" out there in San Diego with an IT services company to have boots on the ground there. I, from 1100 miles away, cannot do anything more if the damn thing won't even BOOT properly except to local accounts. Apparently this is so fudged up that safe mode won't even work. (And I'm not sure if any local account would work either...)
Apparently this was not acceptable to his branch manager, who just called in to the ITSD and said I needed to give up the password to the local admin account that is on each of our machines.
Let me think about that...NO. Under no circumstances am I going to compromise the security of the ONE account that is on EVERY computer in the company, just because your "kind of a techie guy" LO did something to his machine and apparently gummed it up even worse.
I told this branch manager that he would have to contact my boss directly, and if HE feels comfortable violating a pound and a half of rules because "an LO is dead in the water", HE can do it.
Mr. BM (yes, pun intended) then tried to bear down on me like "I'm a BM, you are an IT Tech, you will do what I say", and I came THISCLOSE to telling him that there's a list of five people in this company that I will accept the order to give up that password from, and his name isn't on that list. That'd be my boss, the HR boss, the president, the CEO and our head legal counsel.
And even then, every one of those five people would have to do it in writing. CMA.
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