Before I came over to the furniture/bedding dept., I worked in the internet dept., which handled orders/problems from [insert major dept store].com and it's various brands. One of the brands caters to rather upperclass, snooty people, and people who want to pretend they're upperclass and snooty.
Anyway, this was one of the best calls I ever received while I was over there, and while it was a short call, it was the perfect example of how some people think they are the cat's meow because they dropped a load of money on some useless crap.
CSR...Me
SW...Snobby Woman
CSR: Thank you for calling expensiveuselesscrap.com, this is Kim, how may I help you?
SW: [Sounds older, and like she has money falling out of her ass.] Yes. Please connect me to Mr. Henderson. He's in management.
CSR: Okay, do you have an extension?
SW: [brief pause, then somewhat peeved] No, he's in Connecticut. (At this point, I should note that we have 4 call centers nationwide, and none of them are in Connecticut.)
CSR: I'm sorry ma'am, without an extension, there's no way I will be able to connect you.
SW: Are you listening to me? I said he's in Connecticut.
CSR: I do understand ma'am, however, I am in Missouri and without an extension there's nothing I can do.
SW: Obviously you cannot understand what I am saying to you. I want to speak to your supervisor.
CSR: [More than happy to get this snot off the phone] I can definitely do that for you. There will, however, be a 1 hour hold. Thank you. *puts customer on hold without waiting for a reply. customer disconnects after only 5 minutes*
I love it when people think that I have a direct magic line to any and all associates who work for this company. In my call center alone there are over 2,500 employees. Do you honestly think that I know the extension of every single one of them? Please.
Anyway, this was one of the best calls I ever received while I was over there, and while it was a short call, it was the perfect example of how some people think they are the cat's meow because they dropped a load of money on some useless crap.
CSR...Me
SW...Snobby Woman
CSR: Thank you for calling expensiveuselesscrap.com, this is Kim, how may I help you?
SW: [Sounds older, and like she has money falling out of her ass.] Yes. Please connect me to Mr. Henderson. He's in management.
CSR: Okay, do you have an extension?
SW: [brief pause, then somewhat peeved] No, he's in Connecticut. (At this point, I should note that we have 4 call centers nationwide, and none of them are in Connecticut.)
CSR: I'm sorry ma'am, without an extension, there's no way I will be able to connect you.
SW: Are you listening to me? I said he's in Connecticut.
CSR: I do understand ma'am, however, I am in Missouri and without an extension there's nothing I can do.
SW: Obviously you cannot understand what I am saying to you. I want to speak to your supervisor.
CSR: [More than happy to get this snot off the phone] I can definitely do that for you. There will, however, be a 1 hour hold. Thank you. *puts customer on hold without waiting for a reply. customer disconnects after only 5 minutes*
I love it when people think that I have a direct magic line to any and all associates who work for this company. In my call center alone there are over 2,500 employees. Do you honestly think that I know the extension of every single one of them? Please.
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