Go Back   Customers Suck! > The Heart of the Site > General Work Chat

Reply
 
Thread Tools Display Modes

Vent and advice needed
  #1  
Old 07-18-2019, 03:22 PM
snugglegirl05 snugglegirl05 is offline
Parking Attendant
 
Join Date: Jun 2008
Posts: 1,005
Default Vent and advice needed

I work as a cashier for a *major grocery store chain*, and very recently the location I work at is noticing how many voids a cashier does on a daily basis, and asking why the voids were necessary.

A void is done for several reasons...
  • The customer did not want the item, and so the item was voided off
  • The customer went over their budget, and so the item or items were voided off
  • The customer claimed that the price was wrong, and either 1) the price had to be adjusted by first voiding it off and then correcting it or 2) the customer just did not want the item, so the item was voided off
  • There is a sticker on the item, and when it was scanned, the price was wrong... So the item was voided off and then adjusted.
  • Cashier error.
All of this was done before the customer paid.

But every transaction is recorded, and the cashier is asked why the voids were done by Bookkeeping. Bookkeeping asks the cashier why the voids were necessary.

Then the cashier has to sign a form stating that he/she made "too many voids" on a given day.

This is frustrating for me, especially when it is either on the store's end or the customer's end.

This is micromanaging to me.

I have also had 4 evaluations done within the past 2 months. 2 by the Assistant Customer Service Manager, one by the store manager, and one by the Lead Bookkeeper, who is the one asking the cashiers about the voids and having them sign the form.

A new front-end employee who started work earlier this week was evaluated yesterday.

According to one of the front-end supervisors, every location is not supposed to have too many voids.

To me all of this is overkill, and I want to

I get the sense that someone higher up within my employer is wanting to justify their job, but that is their problem, not mine.

What is funny is that all 4 keep telling me I am a great employee.

What is the best way for me to deal with this?

Last edited by snugglegirl05; 07-18-2019 at 03:34 PM.
Reply With Quote

  #2  
Old 07-18-2019, 04:05 PM
greek_jester's Avatar
greek_jester greek_jester is offline
Area Manager
 
Join Date: Jul 2008
Location: Norfolk, UK
Posts: 1,252
Default

Is there any way you can keep a log of why various voids were done? Even if it's just a tick-box thing where you make a mark in each column depending on why the void was done? That way if you're called up on it, you can explain why it was done, and ask what you should do differently when the same situation arises.

If you can prove that all the voids were not due to cashier error but were due to the customer changing their mind or the wrong price being on the shelf (i.e. not your fault) make sure you write that on anything you have to sign. This way you have a paper trail if the higher ups try to use it to fire you with cause.
__________________
"It is traditional when asking for help or advice to listen to the answers you receive" - RealUnimportant

Rev that Engine Louder, I Can't Hear How Small Your Dick Is - Jay 2K Winger

The Darwin Awards The best site to visit to restore your faith in instant karma.
Reply With Quote

  #3  
Old 07-18-2019, 04:18 PM
snugglegirl05 snugglegirl05 is offline
Parking Attendant
 
Join Date: Jun 2008
Posts: 1,005
Default

Quote:
Quoth greek_jester View Post
Is there any way you can keep a log of why various voids were done? Even if it's just a tick-box thing where you make a mark in each column depending on why the void was done? That way if you're called up on it, you can explain why it was done, and ask what you should do differently when the same situation arises.

If you can prove that all the voids were not due to cashier error but were due to the customer changing their mind or the wrong price being on the shelf (i.e. not your fault) make sure you write that on anything you have to sign. This way you have a paper trail if the higher ups try to use it to fire you with cause.
Yes, I can for both, and I will.

Luckily, I went back to the agency, which I got this job through back in 2016, earlier this year due to our hours being cut, and re-opened my file so that agency can find me a better job.

I was approved for their services again, and I was assigned to a counselor.

I also had vocational testing done last month.

I e-mailed my counselor last night to contact me when she has received the results from the vocational testing so we can devise a plan for me job wise.

I get the feeling that my time is coming to and end at my current employer, and that I will be moving on soon.

Last edited by snugglegirl05; 07-18-2019 at 04:21 PM.
Reply With Quote

  #4  
Old 07-18-2019, 04:36 PM
TheSHAD0W TheSHAD0W is offline
Area Manager
 
Join Date: Jul 2008
Posts: 1,285
Default

Thinking about it; if you're riniging up items and then voiding them, and the items then have to be returned to the shelves, it's an inefficiency. If it's a preventable inefficiency, then it should be worked on.

The only part preventable I'd see on your specific end would be if you accidentally rang something up too many times. Gonna guess that's not what's happening here.

Something else would be if the customer thought it was a different price. That might be because other customers moved things between shelves, which the store can't directly control but it can periodically reorganize. Or it might be a problem with shelf tag placement, which is something that ought to be fixed.

It may seem like an inquisition to you, and the people involved in counting the voids might have the wrong idea in what they're doing and making it feel worse on your end.
Reply With Quote

  #5  
Old 07-18-2019, 04:57 PM
TheWolfEmperor's Avatar
TheWolfEmperor TheWolfEmperor is offline
Vulcan/Time Lord Hybrid
 
Join Date: Jan 2018
Location: Tycho Station
Posts: 265
Default

There's not a heck of a lot you can do, especially when it gets busy. Keeping a log might seem like a good idea during the slower times but when you have a busy rush it's going to get in the way of ringing up the customer quickly.

At the end if the day, you're not supposed to be a human being. You're supposed to be this perfect scanning machine that never makes a mistake and doesn't need a lunch or bathroom break.

If all the cashiers are getting the same treatment then it's not likely to stop. Just do the best you can do every day and be prepared to answer truthfully when you're called into the office.
__________________
Don't waste time trying to convince someone that the sky is blue.
Reply With Quote

  #6  
Old 07-18-2019, 05:21 PM
Ironclad Alibi's Avatar
Ironclad Alibi Ironclad Alibi is offline
Chairman of the Board
 
Join Date: Dec 2007
Location: Inside The Beltway.
Posts: 4,713
Default

If they want to micromanage, help them do it.

Whenever you have a void, call a manager over to approve it. Because you don't want to be dinged for inappropriate voids. If the manager approves the void, then you shouldn't get dinged for it. If all the cashiers do that, the focus on voids will disappear real fast.
__________________
"I don't have to be petty. The Universe does that for me."
Reply With Quote

  #7  
Old 07-18-2019, 05:22 PM
snugglegirl05 snugglegirl05 is offline
Parking Attendant
 
Join Date: Jun 2008
Posts: 1,005
Default

Quote:
Quoth TheWolfEmperor View Post
There's not a heck of a lot you can do, especially when it gets busy. Keeping a log might seem like a good idea during the slower times but when you have a busy rush it's going to get in the way of ringing up the customer quickly.

At the end if the day, you're not supposed to be a human being. You're supposed to be this perfect scanning machine that never makes a mistake and doesn't need a lunch or bathroom break.

If all the cashiers are getting the same treatment then it's not likely to stop. Just do the best you can do every day and be prepared to answer truthfully when you're called into the office.
The best thing I can do is to keep a log at home.

I can only do what I can do on my end, which is to carefully scan the items.

The courtesy clerks also scan the big items in the carts or under the carts with the scan gun, and there are times when they scan incorrectly.
Reply With Quote

  #8  
Old 07-18-2019, 06:35 PM
snugglegirl05 snugglegirl05 is offline
Parking Attendant
 
Join Date: Jun 2008
Posts: 1,005
Default

I made a log in Microsoft excel, and saved it in my one drive so I have access to it on my iPhone.

That way I have proof as to why the voids were done, and can show Bookkeeping if needed.

Last edited by snugglegirl05; 07-18-2019 at 06:45 PM.
Reply With Quote

  #9  
Old 07-18-2019, 06:37 PM
Buzzard Buzzard is offline
Store Manager
 
Join Date: Oct 2014
Posts: 630
Default

A simple tally sheet with tickmarks under the various categories might be the thing to combine speed with "what happened here?" questions. You're not going to be able to keep up with 9:45, customer did X, voided because Y. A quick record of X customers didn't want item, Y customers dispute price, Z customers... had vision obstructed by lower intestinal tract, and W times, I done scanned the wrong thing or overscanned. Keep the categories clear and separate, marking down just the number of times.

The reasoning for wanting the explanations... well, I've seen where things got rung up properly, total given, then items voided sometime before money hit the till and/or tills get counted out for the day. The office twits not wanting to actually look at what's going on, that's just stupid-lazy. (I'm smart-lazy. If I gotta get up offa my buttocks to do something, I'll be damned if I'm getting up a second time to fix a half-assed or incomplete job.)
Reply With Quote

  #10  
Old 07-18-2019, 06:46 PM
snugglegirl05 snugglegirl05 is offline
Parking Attendant
 
Join Date: Jun 2008
Posts: 1,005
Default

Quote:
Quoth Buzzard View Post
A simple tally sheet with tickmarks under the various categories might be the thing to combine speed with "what happened here?" questions. You're not going to be able to keep up with 9:45, customer did X, voided because Y. A quick record of X customers didn't want item, Y customers dispute price, Z customers... had vision obstructed by lower intestinal tract, and W times, I done scanned the wrong thing or overscanned. Keep the categories clear and separate, marking down just the number of times.

The reasoning for wanting the explanations... well, I've seen where things got rung up properly, total given, then items voided sometime before money hit the till and/or tills get counted out for the day. The office twits not wanting to actually look at what's going on, that's just stupid-lazy. (I'm smart-lazy. If I gotta get up offa my buttocks to do something, I'll be damned if I'm getting up a second time to fix a half-assed or incomplete job.)
the log is like that.

I will just keep a tally of tick marks under each category as well as the date of each transaction.
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 07:45 AM.


Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2019, vBulletin Solutions, Inc.