Guest: yea we checked out today and the girl at the desk said if we didnt need to talk to her, we could could just put our keys on the counter and leave
Me: ok
Guest: no its not ok, I was a little bit annoyed by that....we like to wait in line and go through a proper check out process
Me: she didnt tell you not to wait in line, did she?
Guest: no but thats not the point...the point is I feel like she was rushing everyone out
Me: well ma'am some people dont like to wait in line and I am sure they appreciated her saying that
Guest: well I mean, its very impersonal...she should take the time with every customer and go through a proper check out, thats just good customer service
Me: ok ma'am what are we supposed to do?
Guest: I dont know........I just dont like to be treated that way on vacation...every other place I go on vacation, at check out, I am greeted and attended to, they just dont just tell me to put my keys on the counter and beat it and by the way, she wasnt nearly peppy enough...we arent used to that
Me: ok I will report this to a manager
Guest: I am not being petty here, I just dont like the impersonal atmosphere at your front desk
Me: sorry to hear that
Guest: yea sure
Me: ok
Guest: no its not ok, I was a little bit annoyed by that....we like to wait in line and go through a proper check out process
Me: she didnt tell you not to wait in line, did she?
Guest: no but thats not the point...the point is I feel like she was rushing everyone out
Me: well ma'am some people dont like to wait in line and I am sure they appreciated her saying that
Guest: well I mean, its very impersonal...she should take the time with every customer and go through a proper check out, thats just good customer service
Me: ok ma'am what are we supposed to do?
Guest: I dont know........I just dont like to be treated that way on vacation...every other place I go on vacation, at check out, I am greeted and attended to, they just dont just tell me to put my keys on the counter and beat it and by the way, she wasnt nearly peppy enough...we arent used to that
Me: ok I will report this to a manager
Guest: I am not being petty here, I just dont like the impersonal atmosphere at your front desk
Me: sorry to hear that
Guest: yea sure
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