Before I tell you about this psycho I dealt with last night, let me say that I find it interesting the way some of you picture me. I deal with a clientele that is used to being mollycoddled. They want me to spend 20 minutes telling them something I could tell them in less than 20 seconds because it makes them feel important that I gave 20 minutes of my time to them. One example, a guest called and asked me what she needed to do to check out, which was no big deal, but when I told her, she was all "confused". It is very simple, start the dishwasher, take out trash, and remove all personal items and she just insisted that it wasnt that easy and she wanted to make sure the place was properly prepped so she wouldnt be charged. I told her she can strip the beds and vaccum and all that jazz if she wants but she doesnt have to and she wouldnt be charged for not doing it. She wanted me to make her feel reassured about check out. Of course, I dont mollycoddle or pamper. Many of my guests dont like being pampered or mollycoddled and are just fine with my straightfoward style.
Now for yesterdays rude guest
Guest: yea Dave, we are arriving on 12/25 and want bikes delivered
Me: ok we can deliver them on the 26th
Guest: why not the 25th?
Me: because that's Christmas Day
Guest: No shit, but why cant we get our bikes that day
Me: because they dont deliver on Christmas Day
Guest: that's ridiculous.......can you call the owner of the bike shop and tell him we need our bikes Christmas Day
Me: no sir
Guest: we wanna ride our bikes Christmas Day
Me: well if you need bikes Christmas Day, I would suggest either bringing your own or getting them Christmas Eve
Guest: I want them Christmas Day
Me: well sir, I am very sorry but bikes arent delivered on Christmas Day
Guest: you know you're really starting to piss me off
Me: I do apologize, sir
Guest: apologies mean nothing, I need my bikes on Christmas Day
Me: unfortunately, they dont deliever on Christmas Day
Guest: If you say that one more time, I am gonna rip your heart out and shove it up your ass
Me: sir, this conversation is over and the bikes arent going to be delivered on the 25th
Guest: you little f__ing GD punk, put your manager on this phoen right now....I am so f__ing mad...I...........
Now for yesterdays rude guest
Guest: yea Dave, we are arriving on 12/25 and want bikes delivered
Me: ok we can deliver them on the 26th
Guest: why not the 25th?
Me: because that's Christmas Day
Guest: No shit, but why cant we get our bikes that day
Me: because they dont deliver on Christmas Day
Guest: that's ridiculous.......can you call the owner of the bike shop and tell him we need our bikes Christmas Day
Me: no sir
Guest: we wanna ride our bikes Christmas Day
Me: well if you need bikes Christmas Day, I would suggest either bringing your own or getting them Christmas Eve
Guest: I want them Christmas Day
Me: well sir, I am very sorry but bikes arent delivered on Christmas Day
Guest: you know you're really starting to piss me off
Me: I do apologize, sir
Guest: apologies mean nothing, I need my bikes on Christmas Day
Me: unfortunately, they dont deliever on Christmas Day
Guest: If you say that one more time, I am gonna rip your heart out and shove it up your ass
Me: sir, this conversation is over and the bikes arent going to be delivered on the 25th
Guest: you little f__ing GD punk, put your manager on this phoen right now....I am so f__ing mad...I...........
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