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Your store is run by idiots. When someone uses a coupon, then returns the item, they should only be receiving back the actual CASH they spent. not the amount of the coupon as they didn't PAY for that.
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Seconded. You should not have to deal with that, ever.Quoth sirwired View Post
And your store's return policy is ridiculous. You already know that, but it bears repeating.I don't have an attitude problem. You have a perception problem.
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It's sad how often I have to explain this to customers.Quoth Teskeria View Post
"But those shoes cost $20!"
"But you used a coupon, so you only paid $15. I can't give you back money you didn't spend."
"Then I want my coupon back."
"......... You purchased these shoes a month ago, even if I still had the coupon, it would already be expired"Comment
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Mine too.Quoth Teskeria View Post
This happens ALL THE FUCKING TIME with our loyalty coupons.
Customer spends enough money to use the coupon and uses their coupon. Customer returns part of their purchase later. As this means they've now spent less than the coupon requires, they want their coupon back. Even though it's torn up and long gone.
So we just give them the amount of the coupon on a gift card (usually $10). Management's rationale is "we're not going to lose a customer over $10."Knowledge is power. Power corrupts. Study hard. Be evil.
"I never said I wasn't a horrible person."--Me, almost dailyComment
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IPF: Maybe those are the sorts of customers you want to lose...>_>"For a musician, the SNES sound engine is like using Crayola Crayons. Nobuo Uematsu used Crayola Crayons to paint the Sistine Chapel." - Jeremy Jahns (re: "Dancing Mad")
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Actually I can agree with that for loyalty rewards that spend as money, or other vouchers they had to spend $XX to get, and come back another time to use. They should receive compensation for it in a form that is spent the same way, like a loadable gift card for the store.Quoth Irving Patrick Freleigh View PostThe Rich keep getting richer because they keep doing what it was that made them rich. Ditto the Poor.
"Hy kan tell dey is schmot qvestions, dey is makink my head hurt."
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