This happened to me back in the Suncoast days. I believe it was about 1999-99.
I was learning something on the register with the SM. Customer walks in looks around. She didn't want any help and declined said help. She was pushing around a small child in a stroller.
Nothing out of the ordinary, right? Well, not until she was about to leave.
It's been a long time - I don't remember exactly word for word what the conversation was but I'll try to do the best I can recall...
SC: Can I have a plastic bag?
(Now, our DM who was an insane micromanager, had a policy against giving out plastic bags. Our store was right next to the food court - so we became the give a bag to the people who want their "to stay" food now to be "to go". In the words of the DM, "bags are free with a purchase." This may sound silly, but when a box of small bags is about $50, and you give away 100 "free" bags to non-paying customers a week - it does add up...anyway..)
SM: I'm sorry, we can only give bags out to customers.
SC: I am a customer! I want a plastic bag!
SM: Ma'am, you haven't bought anything, I'm not allowed to give out bags for free. If you have food that is leaking, I'm sure the place you bought your food at will give you a bag.
SC: I don't have food! I want a bag for my child to play with!!!
SM & Luna:
Now SM was a mother of two toddlers of her own:
SM: Bags aren't for children to PLAY with
SC: Just gimme the bag
SM: No, I'm not giving your CHILD a bag to play with.
and her parting gem, which I do recall exactly since it was two precious words:
SC: YOU IGNANT!
SM & Luna:
I was learning something on the register with the SM. Customer walks in looks around. She didn't want any help and declined said help. She was pushing around a small child in a stroller.
Nothing out of the ordinary, right? Well, not until she was about to leave.
It's been a long time - I don't remember exactly word for word what the conversation was but I'll try to do the best I can recall...
SC: Can I have a plastic bag?
(Now, our DM who was an insane micromanager, had a policy against giving out plastic bags. Our store was right next to the food court - so we became the give a bag to the people who want their "to stay" food now to be "to go". In the words of the DM, "bags are free with a purchase." This may sound silly, but when a box of small bags is about $50, and you give away 100 "free" bags to non-paying customers a week - it does add up...anyway..)
SM: I'm sorry, we can only give bags out to customers.
SC: I am a customer! I want a plastic bag!
SM: Ma'am, you haven't bought anything, I'm not allowed to give out bags for free. If you have food that is leaking, I'm sure the place you bought your food at will give you a bag.
SC: I don't have food! I want a bag for my child to play with!!!
SM & Luna:
Now SM was a mother of two toddlers of her own:
SM: Bags aren't for children to PLAY with
SC: Just gimme the bag
SM: No, I'm not giving your CHILD a bag to play with.
and her parting gem, which I do recall exactly since it was two precious words:
SC: YOU IGNANT!
SM & Luna:
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