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Hey there! my first post here, been lurking for a few months though!
Well where do i start. I work in a tourist center, upper class kinda things.. you know expensive. draws in a lot of snobs
I work in a food shop which can get very busy at times and is set up with two tills and a deli seperating them, making it about 4 meters between the two tills... So most days about noon, we get a rush of people and im the only one operating the tills... so as most people would do, i stick to one til so that i can get one queue formed and work my way through them the best i can. but nope, the SC's dont seem to understand the concept of that. so alot of the time i see people stood at the other till trying to wave me over etc, even though theres a queue at my current it. at first i would stress about it and try and remember which order everyone came to the counter.
not any more... nowadays i just totally ignore the other till. i gets some customers FUMING. One old couple were stood waiting at the other side for about 5 minutes, then came, pushed into the queue and started mouthing off at me "why were you ignoring us, your customer service is apalling" blah blah. so i got my verbal warning for that one (my company works on a policy of 3 warnings, verbal, written, final, then.. YOUR OUT!)
With food, a lot of things go out of date, so we knock it to 25%off if it goes out of date tomorrow... but if it goes out of date today its knocked to 50% off.
Now can you answer me this, you have some chicken which is 50% off, and then a chopping board, and then some chutney. If the chicken has a 50% off sticker, do you think that means you get 50% off your whole purchase? a £90 chopping board for £45 cause you found the magic 50% off sticker on some chicken? yeah ive actually had someone ask me that before.
RACISM HERE
back to the whole queueing thingy, about 10 people at my till, not forming a proper queue (people were queuing the right way, then some old ladies came and formed a queue the different direction) so naturally. i left the old ladies til last as they had pushed in, but just before them, i served a german family, who werent great at english, but we got by... then as they walked off, the old people started discussing how "in this country we know how to queue" and "we respect other people and dont push in like those 'nazi' germans"...... my response..... "im actually half german. let me go get someone else to serve you"... the look on there faces was immense.... bright red! lol
To end on something lighter, one thing that always guarentees a smile, is when a customer says "ill have a paper bag, not a plastic one. doing my bit to save the trees"
Apologies for the length! had some venting to do!
Well where do i start. I work in a tourist center, upper class kinda things.. you know expensive. draws in a lot of snobs
I work in a food shop which can get very busy at times and is set up with two tills and a deli seperating them, making it about 4 meters between the two tills... So most days about noon, we get a rush of people and im the only one operating the tills... so as most people would do, i stick to one til so that i can get one queue formed and work my way through them the best i can. but nope, the SC's dont seem to understand the concept of that. so alot of the time i see people stood at the other till trying to wave me over etc, even though theres a queue at my current it. at first i would stress about it and try and remember which order everyone came to the counter.
not any more... nowadays i just totally ignore the other till. i gets some customers FUMING. One old couple were stood waiting at the other side for about 5 minutes, then came, pushed into the queue and started mouthing off at me "why were you ignoring us, your customer service is apalling" blah blah. so i got my verbal warning for that one
(my company works on a policy of 3 warnings, verbal, written, final, then.. YOUR OUT!)With food, a lot of things go out of date, so we knock it to 25%off if it goes out of date tomorrow... but if it goes out of date today its knocked to 50% off.
Now can you answer me this, you have some chicken which is 50% off, and then a chopping board, and then some chutney. If the chicken has a 50% off sticker, do you think that means you get 50% off your whole purchase? a £90 chopping board for £45 cause you found the magic 50% off sticker on some chicken? yeah ive actually had someone ask me that before.
RACISM HERE
back to the whole queueing thingy, about 10 people at my till, not forming a proper queue (people were queuing the right way, then some old ladies came and formed a queue the different direction) so naturally. i left the old ladies til last as they had pushed in, but just before them, i served a german family, who werent great at english, but we got by... then as they walked off, the old people started discussing how "in this country we know how to queue" and "we respect other people and dont push in like those 'nazi' germans"...... my response..... "im actually half german. let me go get someone else to serve you"... the look on there faces was immense.... bright red! lol
To end on something lighter, one thing that always guarentees a smile, is when a customer says "ill have a paper bag, not a plastic one. doing my bit to save the trees"
Apologies for the length! had some venting to do!
She shouted that she doesn't care because she was waiting. For some reason the customers took her side. 
(
to thread jack here) And 
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