Tweet
Because, they totally are, just the most awesome things EVER, omg! LIKE AWESOME, and stuff.
I swear to god, if corporate doesn't stop changing the shit about the coupon policy and how coupons are going to get to customers, I might go a bit more crazy.
The craft store used to let folks sign for the coupon. You'd come in, say "oh me, oh my, I left it on the kitchen table/my dog ate it/oh I'm going to die tomorrow...can I sign for a coupon?" And we'd say let 'em. We stopped doing that.
In June.
It's October. Regular customers should really have gotten that memo by now.
Corporate said "we're not doing the log anymore, tell 'em to sign up at the website for email coupons". And so we did.
And customers signed up, and they waited, and waited, and...some of them didn't get any coupons in their email. So, they'd come through the lines, and...get to the register, and ask to sign for the coupon, and they'd get told "sorry, we don't do that anymore." And they'd go ballistic. I swear, I've had more people go off about the stupid coupon than any other thing in the store. To all the assholes who need to get crap for 40% off, could you not be as dickish to the cashiers as humanly possible?
For a bit there, corporate sent us ads, extra ads with coupons, to hand out to customers. Those were nifty, only our customers would grab a handful of them...and we'd be out by Monday morning. Customers would come through the line with 16 items, wanting to do 16 separate purchases. Because "one coupon, per customer, per day" that's one the thing? Doesn't apply to them. They'd get pissy with us.
Recently, corporate is sending the stores...ads with no coupon. We put them out. Greedy customers pick them up on Sunday, by the dozen.
We found them in piles throughout the store, where they'd dumped them, when they realized there were no coupons in them. This makes me happy.
I had two customers last week who were just astonished that in order to get the discount from the coupon, they needed the actual coupon. I know! It's amazing. "Can I just sign for it?".
No.
And seriously, "20% off of regular priced purchase" means that ...it'll come off of shit that is NOT ON SALE. And no, if you pick something up that is marked as 40% off, you cannot use your coupon on it. Because. It's not REGULAR priced.
Oh, and then corporate decided they needed to piss off customers even more. They said..."oh, they like to get books here for cheap....lets make it so they can't use the coupons on 'em".
That's gone over well. I've had customers throw the books, when they weren't able to use the coupons on them. It's printed on the fucking coupon. I'm not lying to you, If you throw it at me, I'm liable to throw the damned thing back.
Change is in the air though. I'm afraid they might bring back that stupid assed coupon log and all the drama surrounding it.
Customers ask me about coupons now, I just want to crawl into a hole and die.
The fun season has begun. It's only downhill from here, until January, I suppose.
I swear to god, if corporate doesn't stop changing the shit about the coupon policy and how coupons are going to get to customers, I might go a bit more crazy.
The craft store used to let folks sign for the coupon. You'd come in, say "oh me, oh my, I left it on the kitchen table/my dog ate it/oh I'm going to die tomorrow...can I sign for a coupon?" And we'd say let 'em. We stopped doing that.
In June.
It's October. Regular customers should really have gotten that memo by now.
Corporate said "we're not doing the log anymore, tell 'em to sign up at the website for email coupons". And so we did.
And customers signed up, and they waited, and waited, and...some of them didn't get any coupons in their email. So, they'd come through the lines, and...get to the register, and ask to sign for the coupon, and they'd get told "sorry, we don't do that anymore." And they'd go ballistic. I swear, I've had more people go off about the stupid coupon than any other thing in the store. To all the assholes who need to get crap for 40% off, could you not be as dickish to the cashiers as humanly possible?
For a bit there, corporate sent us ads, extra ads with coupons, to hand out to customers. Those were nifty, only our customers would grab a handful of them...and we'd be out by Monday morning. Customers would come through the line with 16 items, wanting to do 16 separate purchases. Because "one coupon, per customer, per day" that's one the thing? Doesn't apply to them. They'd get pissy with us.
Recently, corporate is sending the stores...ads with no coupon. We put them out. Greedy customers pick them up on Sunday, by the dozen.
We found them in piles throughout the store, where they'd dumped them, when they realized there were no coupons in them. This makes me happy.
I had two customers last week who were just astonished that in order to get the discount from the coupon, they needed the actual coupon. I know! It's amazing. "Can I just sign for it?".
No.
And seriously, "20% off of regular priced purchase" means that ...it'll come off of shit that is NOT ON SALE. And no, if you pick something up that is marked as 40% off, you cannot use your coupon on it. Because. It's not REGULAR priced.
Oh, and then corporate decided they needed to piss off customers even more. They said..."oh, they like to get books here for cheap....lets make it so they can't use the coupons on 'em".
That's gone over well. I've had customers throw the books, when they weren't able to use the coupons on them. It's printed on the fucking coupon. I'm not lying to you, If you throw it at me, I'm liable to throw the damned thing back.
Change is in the air though. I'm afraid they might bring back that stupid assed coupon log and all the drama surrounding it.
Customers ask me about coupons now, I just want to crawl into a hole and die.
The fun season has begun. It's only downhill from here, until January, I suppose.
I mean, you know, everyone can have one, they just can't grab them by the handful anymore. 
Comment