Tweet
that's what she said to me. I really wish I'd said "My opinion is that the late fee is valid." But I'd already agreed to waive it.
They can have a notification sent to email that there's a new bill, which is handy when you are only billed 4 times a year. Hers isn't working so she said "We never received the bill." OK, maybe they didn't, but it was available online. On the other hand, her notification went to her spam so she didn't see it. If that were the first time, I could understand. But we've waived fees every single quarter. At some point you have to take responsibility. I gave her the option of doing auto-pay to which she said they didn't want to. I told her they could have monthly billing if that would help (quarterly is easy to forget about). Nope on that. Finally I told her if it was me and I didn't want to check online I'd put it on my calendar.
That's when she came up with the argument that that's me personally and she's at a business where she receives hundreds of invoices to pay, so different situation. So shouldn't she be even more on the ball than I am with my personal finances since IT'S HER FREAKING JOB TO PAY THE BILLS?
She made the title statement and told me expecting her to keep track of their bills is poor customer service.
She wants poor customer service? I'll give it to her. I suspect they won't pay the bill on time next quarter, either. I put on my calendar (handy, aren't they?
) to check that at that time. If I see it's late, I'm putting a note on the ticket that any fees are valid and not to be waived. That won't really do anything because no one else will see it if they don't see that particular ticket. But she will; I will make sure it goes to her email. Yeah, I'm doing it just to prove my point. I had a chat with one of the supervisors and she's behind that all the way.
They can have a notification sent to email that there's a new bill, which is handy when you are only billed 4 times a year. Hers isn't working so she said "We never received the bill." OK, maybe they didn't, but it was available online. On the other hand, her notification went to her spam so she didn't see it. If that were the first time, I could understand. But we've waived fees every single quarter. At some point you have to take responsibility. I gave her the option of doing auto-pay to which she said they didn't want to. I told her they could have monthly billing if that would help (quarterly is easy to forget about). Nope on that. Finally I told her if it was me and I didn't want to check online I'd put it on my calendar.
That's when she came up with the argument that that's me personally and she's at a business where she receives hundreds of invoices to pay, so different situation. So shouldn't she be even more on the ball than I am with my personal finances since IT'S HER FREAKING JOB TO PAY THE BILLS?
She made the title statement and told me expecting her to keep track of their bills is poor customer service.
She wants poor customer service? I'll give it to her. I suspect they won't pay the bill on time next quarter, either. I put on my calendar (handy, aren't they?
) to check that at that time. If I see it's late, I'm putting a note on the ticket that any fees are valid and not to be waived. That won't really do anything because no one else will see it if they don't see that particular ticket. But she will; I will make sure it goes to her email. Yeah, I'm doing it just to prove my point. I had a chat with one of the supervisors and she's behind that all the way.
CC the next notice to the higher up in this SC's organization. 
Comment