I'm a little frustrated here...
To preface, this is not the first time this has happened, nor the second. I've been a massage therapist at this job less than a month.
I try to get to work 15 minutes early every day (this means 8:45- my first massage could be at 9 or heck, at noon) as I never remember when my first client will arrive. I want to be sure to have my room clean ( I share it with a sloppy girl) and my table neatly made. More often than not, I am the first person to arrive. They haven't given me a key yet, so this means I sit outside the front door until someone else gets in. By the time that happens, there are usually customers waiting as well.
Including today. A gentleman was waiting in his car when I drove up. I started to chat with him, and he told me he had an appointment at 8:30 with the owner. Who is on vacation in Mexico. The only other person who does the service he was scheduled for is also on vacation. He is obviously upset, and I don't blame him. But there really is nothing I can do but take down his name so that (hopefully) we can make it up to him. *sigh*