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"You're the reason I'll be spending my money elsewhere."
  #1  
Old 12-01-2019, 05:02 AM
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Angry "You're the reason I'll be spending my money elsewhere."

Promise?

This was an actual quote from a customer to me today.

Customer is text book bad customer but without the haircut and her name isn't Karen. She has problems she has that as an excuse. It's not a good one but it is what it is. She gotten into it with a few of my coworkers before and up until today I guess I was one of the good ones.

I was the lucky one to ring her up in a rush of people. She had these two things of fake nails that she claimed were 50% off. She pulled them from the space above so they weren't the right ones. I told her the UPC's didn't match and the sale ones were the ones below (that were empty). She told me she doesn't care about UPC's because they don't matter and the tags said the same thing. Of course they didn't.

Manager got involved and agreed with me. She got back in line to get the other stuff she had and I got to ring her up again. The entire time she was telling me how she worked retail and the customer is always right and I know her and I had no right to talk to her the way I did and how is she supposed to know about our SKU's. See right there I know she's full of it because while they are interchangeable mostly we call them UPC's where I work. And that's what I called them here.

One her way out she said "You have your job and I have mine." Insert quote from title and my parting words...
"You do what you have to do."

That's the only thing I said to her for the entire transaction. She's not worth it. To give an idea what we've dealt with before from her, she accused one coworker of being a witch, yes with a W. And another coworker of not being happy enough in her transaction with her.

Hopefully she does go to another store because she's tired of how we treat her. I don't care if her scripts are with my company. We have other locations.
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  #2  
Old 12-01-2019, 06:46 AM
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I hope this is a promise, that she won't darken your door again.
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  #3  
Old 12-01-2019, 08:28 AM
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Quote:
One her way out she said "You have your job and I have mine."
That's the point. She doesn't have your job so she doesn't get a say at how your company is run. She wouldn't even if she did work there.
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  #4  
Old 12-01-2019, 08:32 AM
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"I won't be coming back here again!"
"So... same time tomorrow?"
"... yes"
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  #5  
Old 12-01-2019, 04:12 PM
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Quote:
Quoth Buzzard View Post
"I won't be coming back here again!"
"So... same time tomorrow?"
"... yes"
I said that to the manager that was ringing next to me. Yes, I had another member of management to semi-witness my final exchange with her even though she was busy, too. But she's the kind if you're right, she will have your back.

To me the funniest part of this is that for my yearly review I was praised for my customer service skills. And take this for what you will with it coming from me and not knowing me, yeah I do have some pretty good skills. I have customers who say I'm their favorite. And sometimes I hear stuff come out of my mouth and I'm tempted to look around to see who's saying it.
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  #6  
Old 12-02-2019, 12:10 AM
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"I won't be coming back!"
-- can I get that in writing?

"I'm never shopping here again!"
-- See You Next Tuesday? (Yes, near-acronym deliberate!)
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  #7  
Old 12-02-2019, 04:01 PM
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Quote:
Quoth Nunavut Pants View Post
"I won't be coming back!"
-- can I get that in writing?
We'll hold you to that.
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  #8  
Old 12-03-2019, 07:01 PM
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A variant from a different perspective, courtesy of a restaurant owner I know -- he'd occasionally send off employees for the day with "Yer fired. Go home. See you in here tomorrow at 8."
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  #9  
Old 12-05-2019, 09:23 PM
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Now for the exciting conclusion to this tale...

My store manager was going over the results of the company's yearly engagement survey. I mentioned this incident and I said I figured she'd call and I would've heard something. The manager said she did call and because of all the previous run-ins with employees and who was involved this time (ME! also the manager) she pretty much blew it off because she smelled the bullshit. The topping of this sundae is her stuff has already been transferred...somewhere.

So for the first time in my 17 years at this job I have confirmation that I chased a customer away to never darken our door again.
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  #10  
Old Yesterday, 12:58 PM
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You have the power!!!!!!!!!!!!
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