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Hello! Long time no sandwich. I've been working in receiving constantly since Hurricane Sandy, thank Celestia et al, so I haven't really had any chance to experience any specific nastiness other than the result of my own innate deafness. I miss you all! I say that as a potentially anonymous face, but whatever. :P I still miss y'all bunches. ^_^
Today was a rather hectic day. Basically I'm the individual that locates the special orders and puts them to the side, and does all the screen repair (Not frames - Just the screen fabric) and then makes a list of all of their names and numbers to give to the registers and customer service folks to call.
Except I also have a ton of other obligations to do which are all getting done. Receiving logs, paperwork, truck handling, transfer goods delegation, store-wide item dispersal, (I really wish I had a cannon, or a trebuchet.) and I build wheelbarrows, patio sets, swing sets, and other large items. Plus everyone, myself included, is only working four days a week, less than 30 hours. About half of those hours are definitely going to be truck-related.
So I barely get any time to do the screen repair. I do my best to make a list at least once a week, but it's not always the most possible thing. It can take a while, because people seriously do not like to pick up their stuff. They pay for things, and they're still in the special order / hold--aside bay a month later, with their receipt taped to the box. Everyone knows to only grab the item from that bay, too, and it's an extremely in-your-face area of the back room. There's no way they're grabbing anything from the floor.
Oh god I am rambling. I apologize. Anyway, the Customer Service folks definitely have occasional lapses in customers, during which time they place the phone calls. It usually happens on a Monday or Tuesday. Possibly Friday. If the load of special orders or screens is extremely large, and it has been, then my time might be better off spent finding the items or fixing the screens than making a list that will end up being vastly incomplete anyway, and is merely a repeat of people who have already been called.
I can't ask my coworkers for help with this list-making because either they can't make screens (refuse to learn) and they are repeatedly inept with these two particular tasks, bringing back the wrong items with a similar description, or being asked to do something else by some other uninvolved party.
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This is where the real meat of the topic comes into play. The cashiers haven't been calling everyone, apparently. Or maybe they have, and the answering machines are just eating all the messages. Because we just got a call from a person who says he had to get a message saying his screens are done four weeks after he sent them in. (I had them done the very afternoon I got them. They were tiny.) He complained, the call got escalated to corporate, and the cost of his screens were refunded plus a fifty dollar gift certificate.
His name went on my lists twice.
I'm not calling anyone from my cell phone. The receiving phone is for incoming calls only. Bossman doesn't want me out on the floor because the customers recognize me as being excellent, and they all seem to know me somehow, and I don't get back to receiving until an hour later, depriving him of his most loyal minion.
Oh I probably just needed to rant. Not sure how you made it this far. Congratulations! Ten points to Hufflepuff.
Today was a rather hectic day. Basically I'm the individual that locates the special orders and puts them to the side, and does all the screen repair (Not frames - Just the screen fabric) and then makes a list of all of their names and numbers to give to the registers and customer service folks to call.
Except I also have a ton of other obligations to do which are all getting done. Receiving logs, paperwork, truck handling, transfer goods delegation, store-wide item dispersal, (I really wish I had a cannon, or a trebuchet.) and I build wheelbarrows, patio sets, swing sets, and other large items. Plus everyone, myself included, is only working four days a week, less than 30 hours. About half of those hours are definitely going to be truck-related.
So I barely get any time to do the screen repair. I do my best to make a list at least once a week, but it's not always the most possible thing. It can take a while, because people seriously do not like to pick up their stuff. They pay for things, and they're still in the special order / hold--aside bay a month later, with their receipt taped to the box. Everyone knows to only grab the item from that bay, too, and it's an extremely in-your-face area of the back room. There's no way they're grabbing anything from the floor.
Oh god I am rambling. I apologize. Anyway, the Customer Service folks definitely have occasional lapses in customers, during which time they place the phone calls. It usually happens on a Monday or Tuesday. Possibly Friday. If the load of special orders or screens is extremely large, and it has been, then my time might be better off spent finding the items or fixing the screens than making a list that will end up being vastly incomplete anyway, and is merely a repeat of people who have already been called.
I can't ask my coworkers for help with this list-making because either they can't make screens (refuse to learn) and they are repeatedly inept with these two particular tasks, bringing back the wrong items with a similar description, or being asked to do something else by some other uninvolved party.
---------------------------------
This is where the real meat of the topic comes into play. The cashiers haven't been calling everyone, apparently. Or maybe they have, and the answering machines are just eating all the messages. Because we just got a call from a person who says he had to get a message saying his screens are done four weeks after he sent them in. (I had them done the very afternoon I got them. They were tiny.) He complained, the call got escalated to corporate, and the cost of his screens were refunded plus a fifty dollar gift certificate.
His name went on my lists twice.
I'm not calling anyone from my cell phone. The receiving phone is for incoming calls only. Bossman doesn't want me out on the floor because the customers recognize me as being excellent, and they all seem to know me somehow, and I don't get back to receiving until an hour later, depriving him of his most loyal minion.
Oh I probably just needed to rant. Not sure how you made it this far. Congratulations! Ten points to Hufflepuff.
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